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About us We are a fast-growing European healthcare company operating at the intersection of medical cannabis, digital health, and regulated healthcare services. With a strong, profitable core business in Europe, centralized group functions (including procurement, finance, supply chain, and quality/regulatory), and a proven operational backbone, we are now building a scalable UK-based clinic and technology platform. Our ambition is to redefine patient access, experience, and outcomes by tightly integrating technology, clinical workflows, and data-driven growth. Tasks The Role As Patient Support Coordinator, you are the first point of contact for our patients. You ensure clear communication, fast resolution of medication- and prescription-related queries, and a consistently high-quality patient experience across phone, email, and digital channels. This is a hands-on operations role in a regulated healthcare environment. You will work closely with our pharmacy, clinical, and supply chain teams to keep the patient journey smooth, compliant, and well-documented. What you will be doing • Patient communication: be the first responder for patient questions about prescriptions, medication availability, deliveries, and onboarding • Issue resolution: work closely with pharmacy and clinical teams to resolve medication-related issues and keep patients informed throughout • Coordination: act as the link between patients, pharmacy, prescribers, and our 3PL partner, ensuring accurate information is shared at every step • Patient guidance: explain treatment processes, next steps, and basic medication information clearly and compassionately • Documentation: record and track patient interactions accurately, in line with healthcare regulations and our internal SOPs • Escalation: identify complex clinical or regulatory issues and escalate promptly to clinical or governance leads • Safeguarding: recognise and escalate safeguarding concerns in line with our safeguarding policy, including indicators of patient vulnerability, abuse, or neglect • Controlled drug awareness: handle information about Schedule 2 CBMP prescriptions accurately and in accordance with the clinic’s controlled drug governance policies • Continuous improvement: feed insights from patient conversations back into the team to improve our processes, tooling, and FAQs Requirements What we are looking for _Required_ • 2+ years of customer service or patient support experience • Excellent written and verbal communication in English; calm, empathetic, and professional under pressure • Strong attention to detail and a methodical approach to documentation and case tracking • High level of digital fluency — comfortable working across CRM, ticketing, telephony, and patient management systems • Comfortable working in a regulated environment and following SOPs precisely • Enhanced DBS check (to be completed prior to commencement of work, required under ) • Complete mandatory training including safeguarding awareness and information governance modules, before commencing duties • Report all incidents and significant events through our incident reporting process • Comply with all patient confidentiality obligations and information governance requirements as set out in our information governance and confidentiality policies at all times, including after leaving the role • Permanent, full-time contract _Preferred_ • Experience in a healthcare, pharmacy, or telemedicine setting • Familiarity with controlled drug or pharmacy supply processes • Experience in early-stage or fast-scaling environments Benefits What we offer • £28,000 base salary • Hybrid working model with a collaborative, hands-on team • Real ownership and a clear path to grow as the UK business scales • The chance to be part of building something new in one of the most dynamic sectors in UK healthcare If this resonates, we'd love to hear from you.