Job Opportunities API

Job Description Location: Onsite at our care center located at 7900 Fannin St. Ste. 3300, Houston, TX 77054 Overview of the Role: The Patient Services Representative greets, instructs and directs patients/visitors. Checks patients in/out efficiently and smoothly in a professional manner. Provides excellent customer service to both patients and office personnel. • Greet patients and visitors promptly with a professional and helpful demeanor. • Execute the patient check-in process by verifying and updating all demographic and insurance information at every visit. • Assist new patients with the completion of intake forms and ensure all digital and physical records are organized. • Collect co-pays, co-insurance, and outstanding patient balances; facilitate financial agreements as directed by the Patient Financial Services (PFS) team. • Maintain real-time communication with clinical staff regarding scheduling updates, including late arrivals or cancellations, to optimize patient flow. • Batch and balance all daily financial transactions and submit comprehensive activity reports at the end of each shift. • Maintain strict adherence to HIPAA guidelines and internal privacy protocols to protect patient information. • Participate in ongoing educational activities and staff meetings to improve practice workflows. • Perform other administrative duties as required to support the Director of Practice Operations.