Patient Service Representative
Metro Vein Centers
| Company | Metro Vein Centers |
| Category | Healthcare |
| Location | Brooklyn |
| Remote | On-site (inferred) |
| Employment | Not stated |
| Level | Not stated |
| Salary | Not stated by the employer |
| Posted | 2 Jul 2026 |
| Last verified | 5 Aug 2026 |
| Source | Employer ATS (greenhouse) |
Description
Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs.
With over 70 clinics across 8 states , and still growing, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment.
We proudly maintain a Net Promoter Score (NPS) of 93 , the highest patient satisfaction in the industry.
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Schedule & Work Location
This position supports two Metro Vein Centers clinics on a consistent weekly schedule:
Monday, Wednesday & Friday: Staten Island, NY Tuesday & Thursday: Midwood (Brooklyn), NY
You'll work at one clinic location each day , with no same-day travel between offices.
Unable to commit to the full-time schedule?
We're also interested in speaking with exceptional candidates who may be available for:
Part-time opportunities supporting our Staten Island clinic, or
Part-time opportunities supporting our Brooklyn clinics.
To support onboarding and training, new team members may temporarily train at nearby Brooklyn-area clinics before transitioning to their regular schedule.
Compensation: $22.00-$25.00 per hour, based on experience.
About the Role
Metro Vein Centers is seeking a patient-focused Patient Service Representative (PSR) to support front desk operations in a fast-paced outpatient specialty clinic environment.
This is not a traditional receptionist role. Our PSRs are critical to the patient experience and clinic flow—supporting patient check-in and check-out, medical scheduling, insurance verification, payment collection, and front-office coordination throughout the day.
The ideal candidate thrives in a high-volume medical office environment, communicates professionally with patients and providers, and can confidently multitask between phones, scheduling, insurance verification, and in-person patient interaction.
Candidates with prior experience in medical front desk operations, healthcare scheduling, patient access, insurance verification, or outpatient clinic workflows are strongly encouraged to apply.
What Your Day Looks Like
Greeting and checking in patients throughout the day
Answering phones and assisting with appointment scheduling
Verifying insurance eligibility and collecting copays or balances
Managing EMR scheduling and patient documentation
Supporting clinic flow alongside providers and clinical staff
Assisting patients with billing questions, referrals, and appointment updates
Balancing multiple priorities in a fast-paced outpatient clinic environment
What You’ll Do
Greet and check in patients professionally both in person and over the phone
Verify insurance eligibility, benefits, and patient demographic information
Schedule, reschedule, and confirm patient appointments within the EMR system
Collect copays, coinsurance, balances, and required patient documentation
Answer patient questions related to scheduling, billing, referrals, and treatments
Maintain accurate patient records and scan required documentation into the EMR
Support clinic flow and communication between providers, patients, and clinical teams
De-escalate scheduling or patient concerns with professionalism and empathy
Maintain a clean, organized, and welcoming