Job Opportunities API

Job Post: Patient Outreach Specialist Position Type: Full-Time (40 hours per week) Work Hours: 9:00 AM – 5:00 PM Central Daylight Time Work Days: Monday – Friday Salary: Starting at $5 - $6 per hour (depending on experience) Our client is a fast-growing U.S.-based provider of Durable Medical Equipment (DME) dedicated to helping patients access the medical equipment they need to improve their quality of life. By combining technology with compassionate patient care, the company supports individuals through every step of the DME journey—from education and insurance coordination to equipment delivery. We are looking for a compassionate, confident, and results-driven Patient Outreach Specialist to serve as the first point of contact for prospective and existing patients. In this role, you will educate patients about available DME products, assess their individual needs, answer questions, and guide them through the process of obtaining the appropriate medical equipment. This position is ideal for someone who enjoys speaking with people, excels at building rapport over the phone, and thrives in a fast-paced healthcare environment. The successful candidate will combine strong customer service skills with a consultative sales approach, helping patients feel informed, supported, and confident throughout their healthcare journey. If you are passionate about improving patient experiences, enjoy working toward goals, and want to make a meaningful impact while supporting a growing healthcare organization, we'd love to hear from you. Scope of Work / Responsibilities Patient Outreach & Education Make outbound calls to prospective and existing patients to introduce and educate them about available DME products and services Assess patient needs and recommend appropriate equipment based on their circumstances Explain the DME process, including insurance verification, required documentation, and next steps Address patient questions with professionalism, empathy, and product knowledge Patient Support & Care Coordination Handle inbound inquiries via phone, email, chat, and text Schedule appointments and coordinate follow-up communications Support calendar management for both internal teams and patient appointments Collaborate with intake, billing, and support teams to ensure a seamless patient experience Assist with community outreach initiatives and virtual patient education events as needed Administrative Support Maintain accurate documentation of all patient interactions within the CRM or patient management system Manage emails and text messages by sorting, prioritizing, and responding appropriately Assist with distributing newsletters, patient communications, and practice updates Ensure all patient interactions and documentation comply with HIPAA regulations and organizational policies Top 3 Priorities 1. Patient Outreach & Engagement Proactively connect with patients, educate them about available DME products, and guide them through the equipment acquisition process. 2. Patient Communication & Follow-up Provide timely, compassionate communication through outbound calls, inbound inquiries, appointment scheduling, and ongoing follow-up. 3. Patient Education & Care Coordination Help patients understand insurance requirements, documentation, and next steps while coordinating with internal departments to deliver an exceptional patient experience. Requirements Required Skills & Experience Healthcare & Customer Service Experience 1–3 years of experience in healthcare, customer service, patient support, sales, or a call center environment preferred Previous experience supporting patients or customers through consultative conversations Experience in the Durable Medical Equipment (DME) industry is a strong advantage Sales & Communication Skills Proven experience with outbound calling, sales outreach, lead nurturing, or cold calling Ab