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Facility: CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807




 Department: 1677 Patient Experience Scheduled Weekly Hours: 20 Hours: 8:30am-5:00pm Work Shift: Day Shift (United States of America) CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: • Named one of Modern Healthcare’s Best Places to work five times. • Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group . • Acknowledged by Forbes as one of the Best Employers for New Grads. • Healthcare Innovation's  Top Companies to Work for in Healthcare (2025). Benefits • Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week) • For a comprehensive list of benefits, please click here:  Benefits | CoxHealth Job Description: The Patient Experience – Quality Improvement  (Patient Liaison II) plays a vital role in promoting patient-centered care, enhancing overall patient experience, and driving quality improvement initiatives within the healthcare system. This position is responsible for collaborating with various stakeholders to identify areas for improvement, implementing strategies to enhance patient satisfaction, and ensuring compliance with quality standards and regulations. The Patient Liaison II also supports the Lead Patient Liaison staff in grievance management and resolution processes and maintains documentation of patient interactions and outcomes.Education: ▪ Required: High school diploma or equivalent; additional coursework in healthcare administration or related field is a plus. ▪ Preferred: Bachelor’s Degree preferred. Experience: ▪ Required 2 years of Customer Service or patient-focused experience. Skills: ▪ Understanding of patient-centered care principles and quality improvement methodologies. ▪ Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders. ▪ Basic analytical skills, including the ability to analyze data, identify trends, and make data-driven decisions. ▪ Proficiency in Microsoft Office Suite and experience with healthcare quality improvement software/systems. ▪ Knowledge of regulatory requirements and accreditation standards related to patient experience and quality improvement Licensure/Certification/Registration: ▪ N/A