Job Opportunities API

Role Overview Lead evaluation of AI tools that aim to improve self-pay revenue recovery and patient financial engagement. You will apply hands-on experience in patient collections, payment plan administration, and patient financial advocacy to review AI-generated communications, recommend collection strategies, and provide structured annotations that train next-generation healthcare AI. This role focuses on improving patient payment experiences while maximizing self-pay revenue capture, and offers collaboration with a leading AI research organization on high-impact projects. Key Responsibilities • Lead patient collections and self-pay operations, including early-out collections, bad debt management, and administration of patient payment plans. • Evaluate AI-generated patient financial communication drafts, payment plan recommendations, and self-pay resolution strategies for accuracy, compliance, and effectiveness. • Develop and implement self-pay collection strategies across the revenue cycle, including pre-service, point-of-service, and post-service collections. • Manage patient payment plan enrollment, monitoring, and compliance processes. • Coordinate with financial counseling, billing, and bad debt recovery teams to optimize self-pay revenue capture. • Monitor self-pay performance metrics, including self-pay collection rates, payment plan conversion rates, bad debt write-off rates, and patient satisfaction scores. • Ensure adherence to FDCPA, HIPAA, applicable state collections laws, and internal patient financial assistance policies. • Oversee relationships with collection agencies and early-out vendors as applicable. • Annotate AI outputs and provide structured feedback to support AI training datasets. Qualifications • Minimum 5 years of experience in patient collections, self-pay revenue cycle, or patient financial services, including at least 2 years in a leadership role. • Deep knowledge of self-pay collection workflows, FDCPA compliance, and patient financial engagement best practices. • Proven experience managing early-out and bad debt collection programs, including vendor oversight. • Familiarity with propensity-to-pay tools and patient payment technology platforms. • Proficiency with EHR systems and patient collections or billing platforms. • Exceptional written and verbal English communication skills. • High attention to detail, with the ability to evaluate collections strategies and identify issues in AI-generated patient communication content. Preferred Qualifications • CRCR, CHAM, or similar revenue cycle certification. • Experience with digital patient payment platforms and text or email based collections outreach. • Background working in hospital, health system, or physician group patient financial services. • Familiarity with AI tools and comfort evaluating AI-generated patient financial communication content. • Experience implementing propensity-to-pay analytics to prioritize collection efforts. Work Terms • Location: Remote. • Employment type: hourly. Compensation 92 - 92 hourly.