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Location: Field-Based (Chicago Area) Reports To: Director, Value-Based Care Operations Salary : $60,000-70,000 Company Overview We are a multi-specialty healthcare organization dedicated to improving care for residents in skilled nursing facilities. Our clinicians provide essential medical and behavioral health services that support facility care teams and ensure patients receive consistent, high-quality care. Founded in 2018 and headquartered in Chicago, we partner with skilled nursing facilities across the Midwest and East Coast. Our providers deliver integrated clinical services including internal medicine, psychiatry, psychotherapy, and podiatry, helping facilities meet the complex medical and behavioral health needs of their residents. Position Overview The Patient Engagement Representative is a field-based role responsible for executing Vitae Health Systems beneficiary voluntary alignment program across assigned skilled nursing and long-term care facilities. This role reports to the Director, Value-Based Care Operations and operates in close coordination with the VBC Coordinator, who oversees program tracking, submission workflows, and performance reporting. This individual is the face of Vitae’s value-based care program at the point of care. Their primary responsibility is conducting direct, one-on-one conversations with residents and, where appropriate, their authorized representatives, to explain the voluntary alignment process and support informed decision-making. This role requires exceptional interpersonal skills, comfort navigating clinical environments, and the ability to build trust quickly across diverse patient populations. This is not a clinical role and does not involve medical assessment, care planning, or clinical decision-making of any kind. The ideal candidate brings a natural ability to connect with people, an outgoing and persistent personality, and the professionalism to operate independently in facility settings with minimal supervision. Key Responsibilities Resident Outreach and Engagement •        Conduct scheduled and proactive visits to assigned SNF and LTC facilities to meet with residents identified as eligible for voluntary alignment. •        Hold direct, one-on-one conversations with residents and/or their authorized representatives to explain the voluntary alignment process, answer questions, and support informed decision-making without pressure or coercion. •        Navigate cognitively complex situations appropriately, including identifying when an authorized representative or POA should be engaged and routing those cases through the appropriate program track. •        Represent Vitae Health Systems professionally across all facility interactions, maintaining positive relationships with facility staff and leadership. Voluntary Alignment Form Execution •        Present voluntary alignment forms to eligible residents and support completion at the point of care in accordance with CMS guidelines and Vitae program protocols. •        Ensure all completed forms are accurate, legible, and properly documented before handoff to the VBC Coordinator for submission processing. •        Maintain a working knowledge of CMS voluntary alignment guidelines, including what can and cannot be communicated to residents during the outreach process. •        Flag situations that fall outside standard protocol, including residents who decline, defer, or present cognitive impairment concerns, and route them through the appropriate program track. Field Coordination and Reporting •        Document daily visit activity, resident contact stat