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Benefits: 401(k) Opportunity for advancement Paid time off About the Role: Waterstone Counseling Center LLC is looking for a compassionate and organized full-time Patient Care Coordinator to join our dedicated team in both our Madison and New London offices. Position requires presence in office 9AM-4PM Monday through Friday. Days will be scheduled either in Madison or New London office. This is a meaningful opportunity to be a welcoming and helpful staff member of our practice and play a vital role in helping patients seamlessly navigate Waterstone services which include Substance Use Disorder treatment, Counseling, Sleep Disorders treatment and Psychiatric Medication Manageent. If you thrive in a people-first environment and love keeping things running smoothly, we want to hear from you! Responsibilities: Serve as the first point of contact for clients, greeting and assisting patients in person, and by phone Schedule, confirm, and manage patient appointments using practice management software Insurance verifications Maintain accurate and confidential patient records in compliance with HIPAA regulations Communicate using Office 365 Teams with clinicians and admin team to ensure seamless patient care Process patient intake forms, consent documents, and demographic information Handle co-pay and balance collection calls Input medical orders as requested by medical staff Back office support may include new patient call screenings, prior authorization management Restock upplies and maintain cleanliness of front office, waiting room, kitchen and restroom Requirements: Prior experience in a medical, behavioral health, or mental health office setting preferred Strong knowledge of patient scheduling Excellent interpersonal and communication skills with a warm, empathetic demeanor Proficiency with electronic health record (EHR) or practice management systems Ability to handle sensitive information with discretion and maintain strict HIPAA compliance Highly organized, detail-oriented, and able to multitask in a fast-paced environment High school diploma or equivalent required; associate's or bachelor's degree a plus About Us: Waterstone Counseling Center LLC is a trusted mental health practice located in Connecticut and committed to providing compassionate, high-quality health services to individuals, couples, and families. Our clients choose us for our warm, welcoming environment and our team of skilled, dedicated clinicians. We pride ourselves on fostering a supportive workplace culture where every team member feels valued and inspired to make a difference. For more information about ouor practice, check out www.waterstonecenter.com and www.sleepwellmd.com. Compensation: $22.00 - $22.00 per hour (function(d, s, id) { var js, iajs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)){return;} js = d.createElement(s); js.id = id; js.async = true; js.src = "https://apply.indeed.com/indeedapply/static/scripts/app/awi-bootstrap.js"; iajs.parentNode.insertBefore(js, iajs); }(document, 'script', 'indeed-apply-js')); (if you already have a resume on Indeed) Or apply here. * required fields First Name * Last Name * Email * Phone * Yes, Text Me! I consent to receiving text messages about this hiring process and, if hired, future job related information from Waterstone Counseling Center LLC. Message and data rates may apply. Message frequency varies. Reply STOP to opt out. Reply HELP for help. See our User Terms of Service and Privacy Policy for details. Get faster updates with texting! Message and data rates may apply. Message frequency varies. Reply STOP to opt out. Reply HELP for help. See our User Terms of Service and Privacy Policy for details. Enter number to receive text messages Location Address City States State Alabama Alaska American Samoa Arizona Arkansas California Colorado Connecticut Delaware Dist. of Columbia Florida Georgia Guam Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Marshall Islands Massachusetts Michigan Micronesia Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Northern Marianas Ohio Oklahoma Oregon Palau Pennsylvania Puerto Rico Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Virgin Islands Washington West Virginia Wisconsin Wyoming ZIP Code Resume/CV * Name Upload File Or Type/Paste Text Cover Letter Name Upload File Or Type/Paste Text Recent Job Title Recent Employer What makes you a good candidate for this position? * What about this job attracts you? * Referral code from a current employee If no code provided, add their name instead. // Privacy Policy