Job Opportunities API

POSITION SUMMARY As part of a multi-disciplinary team providing medical care, the PCA is responsible for patient intake in the clinic and front desk, obtaining complete medical history, provides education about human sexuality, family planning, abortion, colposcopy, LEEP and general health education, as applicable. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Front Desk: Patient Reception and Visit Flow (15%) •Monitor health screenings at front desk. •Greet all patients and visitors according to PPGNY standards and collect allpertinent demographic and billing information, including insurance verification,following PPGNY and NYSDSS guidelines. •Change and update patient demographics in electronic health record. • Initiate CVR (superbill) and activate electronic health record to start visit. • Sign appropriate consents and reception forms. • Manage walk-in clients according to availability in the schedule. Scheduling, Appointment Schedule Management, Phones (15%) • Answers phones and triages patient calls, including appointment management. • Scrub the schedule and prepare charts for next day services according to information required by visit type and services requested. Billing and Revenue Cycle Duties (10%) • Process supply requests, collect payments and co-pays in accordance with PPGNY supply sales, cash handling, and banking policies. Reconcile audit reports to payments and prepare deposits. • Screen all patients for eligibility for in-state assisted insurance programs while assisting patients in completing these insurance applications if applicable. Monitor and Maintain Office and Waiting Areas (5%) • Responsible for opening and closing front desk area. • Maintain waiting room and office area to ensure appearance is welcoming, private and professional. Other Office Duties (5%) • Respond to patient requests. • Follow all safety and security procedures and guidelines. • Participate in health center/affiliate efforts to achieve established goals for productivity and revenue cycle. • Adhere to affiliate goals and policies on professionalism, wait time in-clinic and on the phone, and the system for addressing client complaints. • Other duties as assigned Clinical Services: SRH Patient Care (15%) • Reviews the patient health history for completeness and records findings. Alerts APC regarding critical information about the patient chief complaint, history of present illness, and other patient information. • Documents competently in the electronic medical record using the correct PPGNY templates and forms. • Assists in promoting optimum center operations, excellent patient service and compliance with both agency and funding source policies and regulations. • Participates in health center/affiliate efforts to achieve established goals for productivity. • Adheres to affiliate goals and policies on professionalism, wait time in-clinic and on the phone, and the system for addressing client complaints. • Assess flow of patients through health center to minimize patient wait times. • Assists in the orientation and training of new clinic staff, as indicated • Ensures charge capture and financial reporting by accurately documenting in EHR and completing CVR data as appropriate for all medical and counseling services provided. • Ensures access to interpreter services for patients with communication barriers. • Performs other duties as assigned Patient Education (15%) • Provides health education and care related to sexual and reproductive healthcare • Provide accurate patient centered, non-judgmental, education according to MS&G and signs informed consent related to visit. Lab and Quality Assurance Activities (5%) • Performs laboratory tests as ordered, completes laboratory requisitions, and packages labs for transport according to PPGNY lab procedures. Runs Daily Controls • Performs clinic opening and closing duties; clinic and equipment cleaning; re-stocking supplies, etc.