Job Opportunities API

Description PRIMARY PURPOSE: To serve as the connecting link between patients enrolled in care coordination programs, the Quality Care Team, and supporting departments, using independent judgment and problem-solving to ensure patients receive timely access to services, community resources, and program support in alignment with agency standards and quality guidelines. ESSENTIAL JOB FUNCTIONS: • Greet and welcome patients and visitors at the Center. • Answer phone and direct calls or assist patients as appropriate. • Provide education and information needed to patients. • Assist patients in navigating services in the community. • Provide community resources to patients as needed and required. • Assist the patients in scheduling transportation services, food card pick-up, and other support services. • Manage health insurance enrollment for patients. • Work with the finance team for payment tracking. • Collaborate with health insurance plans to ensure optimal program and reimbursement solutions. • Manage premium assistance for all patients. • Assist Grants Manager with developing and implementing program strategies and goals. • Assist Grants Manager with monitoring program performance and identify areas for improvement. • Work with Grants Manager to evaluate program effectiveness and make necessary adjustments. • Ensure compliance with all relevant regulations and guidelines. • Collect and analyze program data to identify trends and insights. • Work with Grants Manager to prepare regular reports on program performance and outcomes. • Utilize data to inform decision-making and program improvement. • Enter data in the EHR and the Provide Enterprise systems based on the care coordination program guidelines and requirements. • Perform other duties, special projects, and tasks as assigned. • Adhere to HIPAA standards while collecting, storing, and sharing electronic personal health information. Requirements REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: • Proficiency in use of the computer including documentation in EHR software. • Strong organizational and interpersonal skills. • Excellent customer service skills. • Ability to manage multiple and simultaneous responsibilities and to prioritize as it relates to patient care and acuity. • Ability to maintain confidentiality of all medical, financial, and legal information • Ability to complete work assignments accurately and in a timely manner • Ability to review, understand, and apply concepts presented in training programs and/or professional literature. • Ability to communicate effectively in the English language, orally, in writing and electronically. • Ability to interact and work with diverse populations. • Ability to handle difficult situations involving patients, providers or others professionally. PHYSICAL REQUIREMENTS: • Physically demanding, high-stress environment. • Ability to endure intermittent or long periods of standing in performance of job duties. • Full range of body motion. Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing. • Ability to lift & carry objects weighing up to 25lbs. • Ability to travel to other FoundCare locations and perform job duties. • Ability to travel to other locations to attend meetings, workshops, and seminars, plus travel to other FoundCare departments and FoundCare conference rooms. PROFESSIONAL REQUIREMENTS: • Maintain a professional appearance consistent with FoundCare’s dress code standards. • Demonstrate reliability and punctuality in all scheduled duties and commitments. • Maintain patient confidentiality at all times. • Represent FoundCare in a positive and professional manner at all times. • Comply with all organizational policies and standards of care. • Participate in performance improvement and continuous quality improvement activities. • Mandatory attendance at all staff training and in-services. • Complete all required competencies and maintain skill level. MINIMUM QUALIFICATIONS: • High School Diploma plus experience in Social or Human Services. • 1-2 years minimum experience in a customer service role. • This position is not eligible for visa sponsorship. PREFERRED QUALIFICATIONS: • Knowledge of community resources. • Experience in Electronic Health Record (EHR) and Provide Enterprise Systems. • Bilingual (English and Haitian Creole)