Job Opportunities API

We offer thousands of free programs every day for people from all walks of life—immigrants learning a new language, aspiring entrepreneurs launching their dreams, children discovering the world, people of all ages exploring arts and culture. And we give patrons millions of opportunities to enjoy one of life’s greatest satisfactions: the discovery of a good book. Now’s your chance to join the best team in Brooklyn! Drawing on its unique collection of physical and digital primary source materials and artifacts, the   Center for Brooklyn History   (CBH) inspires discovery, advances research, and preserves the history and cultural heritage of Brooklyn’s diverse communities. Created in 2020 by the merger of the Brooklyn Historical Society and Brooklyn Public Library’s Brooklyn Collection, CBH is now part of the Brooklyn Public Library (BPL) system. As part of its mission to provide the people of Brooklyn with free and   open access   to information, CBH does not charge admission or fees for any of its programming. CBH seeks   a   part-time Welcome Associate with   visitor service   experience   to join our Welcome Services team.   Welcome Associates staff the Welcome Desk ;   greet and orient   visitors   to CBH ;   connect patrons to   CBH and BPL   resources ,   programs   and community partners ;   provide information   about   CBH’s building and exhibits;   and   facilitate   retail transactions   at the Shop at CBH . Welcome Associates are committed to creating an inclusive, safe, and engaging environment for all patrons who v isit CBH so that they are inclined to explore its resources and learn more about the history of Brooklyn.   CBH attracts a wide variety of visitors, including: • Patrons visiting the   Othmer   Library to meet with staff, conduct research,   and   use its space for quiet work; • Locals and tourists visiting   CBH for exhibits or to learn about the history and architecture of 128   Pierrepont   Street ; • Patrons using the Great Hall for   quiet work or meetings ; • Shoppers and browsers at the CBH store; • School groups ,   students   and families   participating   in class visits and educational   and family   programs; • Attendees to public programs and   special events   in the Great Hall or   Othmer . The Welcome Associate is a part-time position of up to 19 hours per week, reporting to the Welcome Services Coordinator.   The schedule will require availability on Monday, Tuesday, and Wednesday   between the hours of 9am-6pm . However,   additional   shifts may be scheduled during CBH’s regular open hours (Monday through Saturday) and during public programs on evenings and weekends. The hourly rate for this position is $25.00 per hour. Responsibilities: • Create a welcoming experience for patrons   and visitors • Maintain a neat and organized Welcome   Center • Greet patrons,   answer   questions   and   orient   visitors   to CBH   and the guidelines around use of the space • Answer phone calls, responding to routine inquiries and directing calls to the   appropriate department   or staff member as needed • Complete opening and closing checklists at start and end of each shift • P rovide patrons with self-guided tour material s • Facilitate   retail purchases   at the Shop at CBH,   answer questions about merchandise   and   facilitate   returns and exchanges as necessary • Maintain a neat and organized sales floor by straightening and replenishing merchandise on as needed • Staff the Welcome Desk during after-hours public programs and events organized by the Director of Programs • Attend and   participate   in meetings and trainings   on CBH   resources, offerings   and   exhibits   as well as   harm reduction, public health and safety, and restorative practices in museum spaces • Direct v endors,   delivery   and other related service personnel who are visiting CBH in an official capacity • Accept mail and packages and direct to   a ppropriate staff • Other tasks as directed . Qualifications: • HSD   required ;   BA/AA a plus • Experience in retail sales, visitor services, community outreach,   or   the hospitality industry (including restaurants and hotels) • Strong customer service skills and courteous, professional manner • Ease with dealing with the public • Ability to work collaboratively as part of a diverse team, including archivists, librarians, historians, custodians, maintainers,   public safety   officers   and volunteers • Flexibility, problem-solving   skills   and ability to adapt to changing needs • Interest in   and knowledge of local   cultural institutions , interest in   NYC   history a plus • Knowledgeable in Microsoft Office ;   experience with Shopify   a plus • Ability to commit to a regular schedule ; ability to work weekends and evenings as necessary • Proficiency   in languages other than English   a plus We seek professionals dedicated to providing excellent customer service, developing fruitful partnerships in the community, and implementing programs aligned with our mission and vision. You will be immersed in a motivating and challenging environment where innovation is key to the organization. If you are looking to be a part of a stimulating workplace that is highly regarded by its culturally diverse community, BPL is the place to be. Brooklyn Public Library is an equal opportunity employer.