Job Opportunities API

Job Description Are you passionate about elevated guest service, polished hospitality, and creating exceptional dining experiences in a refined lounge setting? We are seeking a professional, poised, and service-driven Shift Lead to join our team in our unique speakeasy-style lounge at the St. James Hotel. As a Shift Lead, you will play an essential role in guiding the front-of-house team and ensuring each shift runs smoothly with a strong focus on detail, ambiance, and personalized guest experience. This position is ideal for someone who thrives in a sophisticated, intimate environment and understands the importance of thoughtful hospitality, seamless execution, and maintaining a distinctive guest experience. Key Responsibilities • Execute and oversee the shift responsibilities of servers, bartenders, and support staff to ensure smooth and polished service • Lead the team through clear communication, coaching, support, and accountability • Uphold the elevated service standards, atmosphere, and guest experience at all times • Respond to guest needs and resolve service concerns professionally, discreetly, and with a hospitality-first approach • Maintain a clean, organized, and inviting environment throughout the lounge • Ensure attention to detail in all aspects of service, presentation, and overall flow of the shift • Enforce established systems, policies, and procedures to support consistency and operational excellence • Assist with training, onboarding, and developing team members to maintain a knowledgeable and service-focused staff • Ensure compliance with all health, sanitation, and safety standards • What We’re Looking For • A passion for hospitality and delivering an elevated guest experience • Strong leadership, communication, and problem-solving skills • A calm, composed, and professional presence in a refined service environment • A strong eye for detail and commitment to maintaining high standards • Experience in restaurant or lounge service • The ability to lead by example and foster a polished, team-oriented culture