Job Opportunities API

Summary PA Wilds Community Connectors are considered the front line to a positive and memorable experience while visiting the Kinzua Bridge State Park.  Their role is to enhance a visitor’s experience by providing top-notch customer service relating to PA Wilds Conservation Shop activities and general park/facility questions while encouraging the exploration of the surrounding community and PA Wilds region. Essential Functions • Engage directly with customers either by telephone, electronically, or face-to-face • Communicate with guests visiting the center, answering questions about the artisan product assortment, exhibits, the surrounding community, and the PA Wilds region • Manage inventory and prepare merchandise for purchase, in the physical location and the online Marketplace • Assist the store manager with developing designs using the PA Wilds logo • Operate an iPad, a point of sale system, and a laptop computer • Open and close cash registers, performing tasks such as counting money, balancing cash drawers, and preparing deposits • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices • Resolve customer inquiries and complaints • Assist with PA Wilds Center programs and projects as needed • Frequently move about the retail space to help customers, stock items, clean displays, etc • Must be able to remain in a non-stationary position 50% of the time • Frequently move stock weighing up to 40 pounds across the facility from the stocking area to the retail space Nonessential Functions • Provide feedback on the efficiency of the customer service process with management • Direct requests and unresolved issues to the designated resource • Frequently clean shelves, counters, tables, and reset merchandise displays • Occasionally ascend/descend a ladder to stock products and supplies Job Specifications • High school diploma, general education degree or equivalent, OR current high school students of at least 16 years • Knowledge of customer service principles and practices • Knowledge of e-commerce platforms • Familiarity with iPad • Knowledge of both Windows and IOS • Ability to work without supervision Key Competencies • Interpersonal, listening, and communication skills - verbal and written • Attention to detail and accuracy • Customer service orientation • Adaptability • Initiative • Stress tolerance • Knowledge of the local community and/or PA Wilds This job description is subject to change at any time. This position is Part-Time, Hourly, Non-Exempt. This is a seasonal position, with the bulk of the hours scheduled between May and October. Schedules include a variety of day, evening, and weekend hours. PA Wilds Conservation Shops are gift shops run by the PA Wilds Center for Entrepreneurship (PA Wilds Center), a 501(c)(3) nonprofit. The official registration and financial information of PA Wilds Center may be obtained from the Pennsylvania Department of State by calling toll-free, within Pennsylvania, 1-800-732-0999. Registration does not imply endorsement. Our physical and online stores focus on locally-made and value-added products so visitors can take home a piece of the Pennsylvania Wilds while making a difference! PA Wilds Conservation Shop purchases have a ripple effect on the local economy while also supporting our nonprofit mission to integrate conservation and economic development in a way that strengthens and inspires communities in the Pennsylvania Wilds. PA Wilds Center is an Equal Opportunity Provider.