Job Opportunities API

Highly respected and prestigious Stevenage-based organisation is looking for a friendly and professional Customer Service & Reception Administrator to join their team on a 12-month fixed-term contract. Working 22.5 hours per week on a rotating shift pattern of 8:00am–12:30pm and 12:30pm–5:00pm, you'll be the welcoming face of the organisation while providing exceptional customer service and administrative support. Key Responsibilities Welcome visitors and provide a professional first impression while managing all front-of-house activities. Respond to customer enquiries via telephone, email, and other communication channels. Maintain accurate customer records, process sensitive information, and complete data validation. Provide general administrative support, including document processing and database updates. Work collaboratively with colleagues to deliver an exceptional customer experience. Ensure security procedures, service standards, and reception processes are maintained at all times. Support continuous improvement and undertake additional administrative duties as required. Skills & Experience Required Previous experience in a customer service, reception, or front-of-house role is essential. Strong administration, data entry, and Microsoft Office skills with excellent attention to detail. Excellent written and verbal communication skills with a friendly, professional approach. Experience handling confidential or sensitive information accurately and discreetly. Well organised, proactive, and able to prioritise a busy workload while working effectively as part of a team. Benefits £13.50 per hour 22.5 hour per week (Week One: Monday to Friday, 8:00am–12:30pm, Week Two: Monday to Friday, 12:30pm–5:00pm_ 12 month fixed term contract Excellent employee benefits package Thank you for your application. Please note Lawrence Dean Recruitment is acting as an employment agency & business. INDCORE