Job Opportunities API

OT Network Service Operations Incident Manager Verita HR Polska is a Human Resources service provider operating under number 5694. We are working as a recruitment provider searching on our Client’s behalf for a person in the following role: Kraków B2B Hybrid Responsibilities • Lead and coordinate the resolution of critical service-impacting incidents within operational technology environments • Drive incident calls, coordinate stakeholders and ensure timely service restoration activities • Work closely with engineering teams, operations teams and external vendors during major incidents • Manage communication, escalations and governance throughout the incident lifecycle • Analyse incident trends and identify opportunities to improve operational stability and response processes • Support post-incident reviews and contribute to continuous improvement initiatives • Ensure operational standards, procedures and service management practices are followed consistently • Collaborate with global teams operating across different regions and time zones • Support on-call and high-priority operational activities where required Requirements • Strong experience in Incident Management within enterprise technology environments • Ability to coordinate crisis situations and manage priorities under pressure • Technical understanding of infrastructure, networks or telecom environments would be beneficial • Knowledge of ITIL processes and service operations best practices • Strong communication and stakeholder management skills • Ability to work collaboratively across technical and business teams • Problem-solving mindset with focus on operational improvement and service stability • Experience working in global operational or support environments is an advantage The offer • Prestigious position at one of the world’s largest banks • Stable, long-term projects • Competitive salary with a B2B contract • Hybrid work (6 days per month from the office in Cracow) and flexible working hours • Private healthcare and multisport card • Personal growth and development opportunities with the possibility to rotate between projects • Referral program and company events • Convenient parking Job offer details Salary: Category: IT Country: Poland State: Województwo małopolskie City: Kraków Valid until: