Job Opportunities API

This position is for an Order Processing Customer Agent based in the West Midlands, offering a full-time, on-site contract with a salary of £35,000 per annum. The role sits within the CRM Centre of a global industrial automation leader, bridging technical sales support with operational duties. You will manage the complete order lifecycle for technical capital equipment, acting as the primary customer contact from initial inquiry through to final invoicing and delivery. Key responsibilities include end-to-end order processing, providing technical customer support, and ensuring seamless service delivery. Applicants should possess strong technical acumen and proven experience in managing complex order workflows within a manufacturing or technical sector environment. Order Processing Customer Agent – Manufacturing / Technical Salary: £35,000 + Additional Benefits Location: West Midlands Sector: Technical Capital Equipment Contract: Full Time – On Site About the Opportunity Are you a technically minded professional who is experienced in End to End order processing and customer support. We are assisting a global leader in industrial automation, seeking a Customer Support Agent to join the CRM Centre. This unique role bridges the gap between technical sales support and operational excellence, ensuring our customers receive seamless service from the initial inquiry through to final invoicing and equipment delivery. The Role You will act as the first point of contact for our customers, managing the complete lifecycle of technical order process. Your will be providing proactive technical sales order support to grow accounts and taking full ownership of the order processing cycle. Key Responsibilities: Customer Interaction: Building confirmed orders from the sales team, liaise with customers regards to order timelines and items. Technical Sales Support: Develop and present sales proposals/quotations, follow up on the CS business pipeline, and identify areas to maximise customer spending. Order Management: Take full ownership of the order processing cycle from initial customer order and purchase requests to booking goods, customs clearance, and final invoicing. Manage and schedule delivery partners and keep track of the order from manufacture to the customers door. Logistics Coordination: Partner with logistics providers to track deliveries and manage import/export documentation. Operational Efficiency: Document all interactions in Salesforce CRM and use SAP to maintain accurate inventory and shipment records. Cross-Functional Collaboration: Align with the sales and finance department on overdues and tax topics while collaborating with internal teams to advocate for the customer. Who You Are You are a highly organised customer support / order processing specialist who is very organised and can handle technical complexities and administrative precision with equal ease. Requirements: Experience: At least 2 years of experience in a technical customer-facing role Technical Skills: Proficient in SAP and Salesforce CRM highly advantageous Software: Advanced skills in Microsoft Office (Excel, Word, PowerPoint) for creating reports and presentations. Communication: Exceptional oral and written communication skills with a customer-first philosophy. Attributes: Self-initiated with a sense of urgency, high attention to detail, and the ability to work under pressure. If you feel you have the required experience, we look forward to reviewing your CV / Application.