Job Opportunities API

Who is QLS Europe’s fastest-growing e-commerce fulfilment provider. A family business born from a single DHL depot in Dordrecht in 1990, now handling 30 million+ parcels a year for 3,000+ webshops. We built our own WMS (my.QLS), operate a 110,000-bin AutoStore, and run sites in the Netherlands, Belgium, and the UK. Over 1,000 colleagues. Short lines. No-nonsense. A genuine passion for e-commerce. The Role As Operations Manager Parcel Services, you are the driving force behind the quality of our parcel operation. You don’t do this from behind a desk — you’re on the floor, you ride along with drivers, you see with your own eyes where things go wrong, and you fix them. Improvements happen in practice, not in a presentation. Every day, thousands of parcels are collected from clients, scanned, sorted across hubs, and handed to the right carrier on time. You’re the person who truly understands this process — from first scan to last pallet — and who keeps raising the bar. You lead a growing team of a Quality Coordinator, Planning Coordinators, and future Team Leaders. This is not a role for someone who prefers to manage from a distance. You are present, visible, and hands-on — every day. What you’ll do On the floor: see it, fix it • Be physically present in the operation: walk the hubs, ride along with drivers, and see first-hand where quality is under pressure. • Identify bottlenecks in the collection, scanning, sorting, and loading process and address them directly — not delegate to a note. • Co-write work instructions and SOPs based on what you actually see on the floor, not just approve them. • Hold drivers and warehouse staff directly accountable for quality and working methods — with respect, but without detours. • Use KPIs daily to steer the operation, not just to report upward. Process optimisation with Lean • Drive structural improvements using a Lean approach: 5S, Kaizen, PDCA — applied on the floor, not in theory. • Lead improvement projects together with the Quality Coordinator, from analysis through to implementation. • Make improvements stick: embed them in working methods, systems, and team behaviour. Leading a growing team • Day-to-day leadership of the Quality Coordinator and Planning Coordinators; building the structure for future Team Leaders. • Coach and develop your team — you are the role model for the hands-on approach you expect from others. • Build a culture where quality is not a control mechanism but a shared sense of pride. Planning, carriers & systems • Ensure the daily planning of collection routes, sorting, and loading runs tightly and efficiently. • Monitor carrier performance and make it a topic of conversation — internally and externally. • Work with the Product Owner to test and improve my.QLS in practice. What you bring Must-haves • Proven experience as a team lead or operations manager in a logistics, parcel services, or fulfilment environment — and you’re proud to still get your hands dirty. • Hands-on mentality: you don’t wait for problems to come to you, you go and find them. • Experience with process optimisation and Lean methodologies applied in a real operational environment. • Analytically strong — you use data to understand what’s happening and to back up your improvements. • Clear communicator in Dutch and English: direct, respectful, and effective at every level. • Comfortable with WMS systems and operational IT. • Available for an operation that partly runs in evening hours. Nice-to-haves • Experience in carrier management or last-mile logistics. • Lean or Six Sigma certification (Green Belt or above). • Driving licence (Category B) — for riding along with drivers. What QLS offers • A role with direct impact — your improvements are visible on the floor the next day. • An informal, no-nonsense culture with short lines and colleagues who genuinely put their shoulders into it. • Room to grow in a business expanding across three countries. • 25 days annual leave + public holidays, travel allowance, and pension contribution.