Job Opportunities API

" Ella ” means ‘come’ in Greek. A heartfelt invitation to explore, connect, and feel inspired. At Ella Resorts, we open our doors to a world where every moment becomes a cherished memory. We reimagine the art of resort living for the modern lifestyle traveler. Those who seek not just a destination, but a meaningful journey. Our curated collection of beachfront retreats, set across some of the Mediterranean’s most iconic shores, invites you to embrace adventure, unwind in style, and discover the true essence of summer living. In order to support our rapid growth we are seeking to hire an experienced and visionary Operations Manager . Position Summary Our new Operations Manager will be ensuring the implementation of our Service Excellence Culture at our fully renovated Resort in Corfu, Ella Elyra, opening its doors in 2027 . The Hotel Operations Manager is responsible for overseeing the daily operations across all departments of the hotel, ensuring exceptional guest service, efficient management of staff, and smooth functioning of day-to-day processes. They work closely with the General Manager to implement hotel policies, maximize operational efficiency, and ensure that the hotel meets its financial goals. They act as a bridge between various departments to ensure operations align with the hotel’s standards and objectives.   This is a great opportunity for someone who aspires to develop her/himself and become part of an innovative and vibrant team of hospitality professionals who aim high! Main Responsibilities Operational Management  Ensure that Hotel delivers the target customer experience and brand standards  Addressing and troubleshooting any issues arising in hotel operations  Collaborating with external parties such as suppliers, travel agencies, event/conference planners etc.  Ensure seamless communication and coordination between departments (front office, food and beverage, housekeeping, etc.)  Ensure proper organization and smooth operation of all back of house areas of the hotel Organize regular meetings between the Departmental Heads and between the Dep. Heads and the Hotel Manager  Identify areas for process improvement to optimize workflow  Assist in managing the hotel's budget, including revenue and expenses  Monitor and control operational costs and implement cost-saving measures when necessary  Oversee the planning and execution of events, conferences, wedding parties etc., held at the hotel  Prepare daily, weekly, and monthly operational reports for senior management as needed  Organize training programs to enhance employee skills and improve service quality  Quality Control  Maintain all Ella Resorts standards in cleanliness, service, and food quality.  Conduct inspections and audits to identify performance issues and areas for improvement  Ensuring policy and process implementation  Health and Safety   Ensure the hotel complies with health, safety, and fire regulations  Advising and training on all safety-related topics  Conducting tests and risk assessment and implementing remedial actions  Maintaining, monitoring, and testing hotel's emergency and security systems (including Fire Alarm, CCTV, etc.)  Performing safety walks, inceptions, and supporting the installation and maintenance of equipment  Responsible for security staff recruitment, training, scheduling, and supervision  Handle emergency situations (natural disasters, guest medical emergencies, etc.) and implement hotel contingency plans.