Job Opportunities API

About Willow Willow https://www.startwillow.com/ is a telehealth company focused on personalized, responsible cosmetic weight loss care. We combine medical expertise with a supportive, patient-centered approach to help people feel more confident and comfortable in their bodies. Our goal is to make high-quality care accessible, thoughtful, and designed to fit real lives.   RESPONSIBILITIES - Lead cross-functional operational projects from concept through implementation - owning project plans, timelines, milestones, success metrics, and stakeholder alignment with minimal oversight. Example projects: new retail kiosk launches, patient feedback initiatives, training program development, new operational system implementations, and company-wide process improvements. - Design, document, and implement scalable operational processes - creating and maintaining SOPs, workflows, and internal playbooks, and standardizing processes across departments. - Build and maintain ClickUp workflows, automations, and project templates; identify opportunities to automate manual work. - Develop dashboards, reporting, and operational metrics that give leadership visibility into key initiatives. - Serve as an operational partner to department leaders across Clinical Operations, Compliance, Marketing, Customer Experience, Retail Operations, HR, Finance, and Product. - Own operational documentation and knowledge management - implementation guides, process maps, and training documentation that support onboarding and scale. - Support strategic initiatives: vendor onboarding, executive summaries and project updates, action-item tracking, and high-priority operational needs as the business evolves. REQUIREMENTS - 4+ years of experience in operations, business operations, project management, or program management. - Proven track record leading cross-functional projects from planning through execution - not just supporting or coordinating them. - Demonstrated experience creating SOPs, workflows, and business documentation. - Strong process improvement and operational problem-solving skills. - Ability to work independently with minimal direction and manage multiple priorities in a fast-paced, evolving environment. - Exceptional written and verbal communication skills - this person produces executive summaries and documentation used company-wide. - Advanced proficiency with Google Workspace. - Fluent English (written and verbal). - No specific degree or certification required - demonstrated experience matters more (PMP or similar is a bonus, not a requirement). - Availability to work in the Eastern time zone NICE TO HAVE - Advanced ClickUp experience (automations, dashboards, templates). - Startup or high-growth environment experience. - Healthcare or telehealth operations experience (we're a telehealth company - familiarity with the regulatory/clinical context is a real advantage). - Experience with Airtable or similar operational platforms. - Familiarity with AI productivity tools and workflow automation. - Hands-on experience implementing new systems or operational processes (software rollouts, tool migrations, change management).   WHAT’S IN IT FOR YOU? - As full-time member of our team, you’ll enjoy: - Flexible hours - Work wherever you choose - Fun and casual work environment - Employee engagement activities and virtual gatherings - We are a diverse, global team! 🌍