Job Opportunities API

Build Something Meaningful. Shape the Future. Location: Cebu, Philippines or Henderson, Nevada (with extended assignment in Cebu) Are you excited by the opportunity to build something from the ground up? PMSI is launching a new offshore operations team in Cebu, Philippines, and we're looking for an experienced operations professional to help lead the journey. This isn't simply another operations role, it's a unique opportunity to join a growing U.S. company at the beginning of an exciting international expansion. You'll work directly with senior leadership to help build our team, establish operational processes, mentor employees, and create a culture of excellence. Think of it as the energy and impact of a startup, backed by the stability and experience of an established U.S. organization. This position reports directly to a Senior Manager and is designed as a hands-on leadership role. What You'll Do As the Operations Lead, you’ll serve as the bridge between our Henderson headquarters and our Cebu operations. You'll help establish the foundation for a successful offshore team by: • Supporting the launch and growth of our Cebu operations • Partnering with U.S. leadership to implement operational strategies • Assisting with recruiting, interviewing, onboarding, and training new team members • Coaching employees on PMSI processes, quality standards, and client expectations • Helping establish team workflows, documentation, and best practices • Serving as the primary communication link between the U.S. and Philippines teams • Monitoring productivity, quality, and operational performance • Identifying process improvements and helping implement scalable solutions • Supporting client implementations and special projects as the operation grows • Building a collaborative, engaged, and high-performing team culture What We're Looking For We're looking for someone who enjoys building, leading, and solving problems. The ideal candidate has experience in: • Mortgage servicing operations • Loan transfers or payment operations • Team leadership or mentoring • Process improvement • Client support • Project implementation • Training and coaching • Cross-functional collaboration • Documentation and workflow development • Working with remote or global teams Qualifications • 5+ years of mortgage servicing or financial services experience • Bachelor's degree in Finance, Accounting, Economics, Mathematics, Business, or a related field • GPA of 3.5 or higher • Previous experience leading projects, mentoring employees, or supervising teams • Strong organizational and communication skills • Ability to work independently in a fast-changing environment • Passion for building teams and improving processes • Experience with mortgage servicing systems (MSP preferred) • Willingness to travel between the U.S. and Cebu, Philippines as business needs require Why Join PMSI? • Build a new international operation from the ground up • Work directly with senior leadership • Make a visible impact on the company's long-term growth • Gain international leadership experience • Help shape the culture and success of a growing offshore team • Clear opportunity for advancement as the organization expands This is more than a job. It's an opportunity to help build something lasting. If you're energized by growth, leadership, and creating new opportunities, we'd love to meet you.