Job Opportunities API

Serv, a global executive recruitment partner, is hiring on behalf of our client Hansen Signs for an Operations Director. Join the Team: Hansen Signs is one of Canada’s fastest-growing sign companies and a leader in innovation, systems, and process within the signage industry. With significant market demand and a strong foundation for growth, Hansen Signs is entering an exciting phase where operational excellence will unlock the company’s next level of scale. This is a unique opportunity for a hands-on operations leader to step into a highly visible role with meaningful impact. Working with senior leadership and reporting to the founder, the Operations Director will be responsible for improving production efficiency, strengthening accountability, developing high-performing teams, and building the operational infrastructure required to support continued growth. To learn more please visit: hansensigns.com Position Responsibilities: If you are a rare individual who thrives on solving complex operational challenges, developing people, and turning high-potential teams into high-performing organizations, this role is for you. The successful candidate will bring both strategic thinking and a willingness to be present on the floor, understand the work, and lead meaningful change. This role includes: • Taking full ownership of production operations performance, including labor efficiency, throughput, quality, and delivery outcomes • Assessing existing workflows and identifying opportunities to improve productivity, reduce rework, and create scalable processes • Leading and developing supervisors and production leaders to establish a high-performance, accountability-driven culture • Building clear expectations, coaching team members toward success, and making difficult performance decisions when necessary • Working cross-functionally with leadership, accounting, and operational teams to develop meaningful performance dashboards and reporting metrics • Ensuring the right materials, information, scheduling, and production sequencing are in place to enable efficient execution • Getting deeply involved in the operation initially to understand challenges, establish trust, and build strong operational foundations • Providing recommendations around organizational structure, process improvements, and future operational growth opportunities • Creating a culture where employees embrace challenges, take ownership, and are committed to delivering exceptional work • Driving continuous improvement initiatives that allow Hansen Signs to increase capacity and capitalize on its strong sales growth Qualifications: • Proven operations leadership experience within manufacturing, production, industrial, or similarly complex operational environments • Experience improving labor utilization, productivity, throughput, and operational efficiency metrics • Demonstrated success transforming underperforming or inconsistent teams into high-performing, accountable environments • Strong leadership presence with the ability to influence teams and inspire others to follow their direction • Experience implementing operational systems, KPIs, dashboards, and performance measurement tools • Ability to balance strategic planning with hands-on execution in a fast-paced, growing business • Strong problem-solving capabilities with the confidence to make decisions and take ownership of outcomes • Experience leading supervisors, production managers, or cross-functional operational teams • A growth mindset with a passion for building great teams and continuously improving performance Our Ideal Teammate Is Someone Who: • Is proactive and accountable • Thinks strategically and executes consistently • Communicates with clarity and confidence • Brings a positive, growth-oriented mindset • Is highly organized and dependable • Embraces learning and feedback • Cares deeply about doing great work Location: Moncton, New Brunswick (Onsite) Salary: $140K - $160K+/ year + Bonus Serv uses AI tools in our recruitment process, including developing job postings and note-taking during interviews. AI is not used to screen, assess, or select candidates. All resumes are reviewed by a human, and all hiring decisions are made by humans. Any AI-generated output used during the recruitment process is reviewed by a human before action is taken.