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Location: Hybrid (London) Type: Full-time Team: Operations Reports to: Operations Manager  ************************************************************ What We Do At Heat Geek, we are tackling the UK’s biggest carbon contributor: home heating. Nearly 20% of all UK carbon emissions stems from residential temperature regulation – and that contribution percentage is even bigger on a global scale. At Heat Geek, we are changing that. By revolutionising the installation process using technology, we are getting more heat pumps into homes and slashing carbon emissions in the process - we are on track to prevent 1,000,000kg of carbon from entering our atmosphere by February, and we won’t stop there!   Join Us! People are at the core of who we are and what we do. From decreasing homeowners’ energy bills to help with the cost of living, to empowering talented heating engineers to perform outstanding installations, to ensuring a greener world for all of us, we believe in the power of what we can all do together. And we need passionate, talented, hard working people to be a part of this journey.   Your Mission Our Heat Geek community is excited to bring four Operations Associates - Planning & Supply Chain into our team. We install hundreds of heat pumps per month across the UK. Every installation requires a precise set of compliance checks, documentation steps, and coordination tasks to ensure quality, efficiency, and regulatory adherence. We need you to take ownership of a defined set of tasks within the installation workflow. You will become an expert in your specific task cluster, ensuring every job moves smoothly through our pipeline with high accuracy. This is a role for someone who enjoys structured work, detail, consistency, and spotting process issues , and who takes pride in getting things right every time. While the work follows clear rules, we are still an early-stage company, which means you’ll also need to be comfortable learning, adapting, and helping us improve how things run.   Role Outputs You will be trained to own 1–2 specific “task clusters” within our installation workflow. These may include: 1. Documentation & Compliance Processing Completing and submitting heat pump compliance forms (MCS, DNO, warranties, etc.) Gathering, checking, and uploading installer documentation Validating data for accuracy and completeness Following defined workflows with high precision 2. Job Progression & Workflow Management Moving jobs through internal workflow stages Identifying blockers and ensuring missing information is chased Keeping internal systems and job statuses accurate and up to date 3. Quality Assurance Conducting spot checks on installer submissions Ensuring all required evidence is available before approval Flagging recurring issues for process improvement 4. Exception Handling (Low-to-Medium Complexity) Identifying when work deviates from the happy path and escalating appropriately Working with internal teams to resolve discrepancies Contributing to improvement of documentation and playbooks As one of the early hires for this new team, we will look to you to help us identify gaps and suggest best practices to our operational processes.   Candidate Requirements Strong attention to detail and comfort with repetitive, structured tasks Experience in process-heavy or compliance-based roles such as: Insurance processing, Mortgage/Conveyancing admin, Financial services operations, Logistics operations, Utilities/Energy admin, Warranty or claims processing, or other similar spaces Confident working with digital workflows, internal systems, and spreadsheets Strong written communication Comfort with an ambiguous environment  It’s a bonus if you have… Experience in renewable energy, construction, engineerin