Job Opportunities API

This posting is for hourly paid logistics employees to apply through. About us We are Ocado Group, and we're bringing world-class automation to online grocery. Our Ocado Smart Platform (OSP) combines cutting-edge robotics, AI, and IoT within our advanced CFCs (Customer Fulfilment Centres). We've mastered the single pick, transforming online delivery for our global partners. Join us and be part of a team pushing the boundaries of retail technology About the role This is an entry point into a career in IT technical support at our Dordon site. You'll be one of an 8-person site team providing hands-on IT support, everything from laptops and mobile devices to printers, networking, and meeting room technology. The team covers the site 24/7 on a 12-hour shift pattern, working a 4-on/4-off rota across days and nights, including weekends and bank holidays. You'll typically work in a team of two, with occasional solo working. Therefore you must be 18 years old or over to be suitable for these working hours. The role is site-based so you must have the right to work in the UK. We provide structured training and a clear path to progress into more advanced support and specialist roles as you build experience. What you'll be doing We work in a fast-moving and innovative industry where technology changes often; therefore the tasks include, but are not limited to: Providing first-line support for IT hardware such as desktops, laptops, printers, and mobile devices (Android & iOS) — diagnosing faults, swapping components like RAM, storage or peripherals, and coordinating repairs with third-party vendors where needed. Supporting and maintaining a wide range of warehouse IT equipment and systems, such as touchscreens, scanners, thin clients (IGEL) and Citrix. Setting up, provisioning, and troubleshooting company devices and endpoints, using device management tools such as Microsoft Intune, Jamf and SOTI to help keep them secure, compliant, and up to date. Carrying out routine user administration in Active Directory and Microsoft Entra ID (Azure AD) — password resets, account unlocks, and simple account amendments. Installation and configuration of software. Assisting with basic structured cabling and network troubleshooting — patching, tracing cables, and identifying simple connectivity issues — escalating more complex network work to our central networking team. Maintaining and troubleshooting meeting room and AV equipment (screens, cameras, microphones, conferencing kit). Acting as the first point of contact for people raising IT incidents and service requests — face-to-face, by phone, or through digital channels — understanding their issue, prioritising it appropriately, and helping find a solution, or a suitable alternative, when the ideal fix isn't available. Logging, tracking, and progressing these requests through IT service management and Service Desk tools, keeping records accurate and escalating to the right team when needed. Escalating issues to specialist remote teams when they're outside your scope. Following site health & safety, security, and data protection procedures at all times, including safe manual handling, ladder use, Personal Protective Equipment (PPE) and information security. Your working environment This role is based entirely on site and involves regular physical activity as part of the day-to-day job, including: Occasionally lifting heavier items (such as large printers) Working in tight spaces, such as under conveyor systems, inside network cabinets and under desks Working at height, including using ladders and Mechanical Handling Equipment (MHE) Working in ambient, chilled, and freezer conditions (freezer clothing provided) Working in areas with poor lighting or reduced visibility Working both indoors and outdoors, potentially in poor weather, on tasks such as CCTV, cabling, access points, and vehicle barriers Working in noisy areas