Job Opportunities API

The role in a nutshell: You will manage the operational relationship of a set of key corporate accounts, working with all KINTO teams to identify opportunities for improvements & efficiencies and to manage fleet wide operational challenges. A bit about the ‘Department’: An office-based team supporting our customers to manage fleet wide operational challenges. Working with all KINTO internal teams to identify opportunities for efficiencies & to ensure alignment in terms our customers needs, policy, approach & focus. What you’ll be doing: Customer Relationships – building highly effective, multi-level relationships with your client base, delivering an incredible customer experience. You will need to have the ability to deal efficiently and effectively with fleet wide escalated client queries and be able to manage the client’s expectations achieving a high level of customer satisfaction. Project & Process Improvement – You will be expected to drive continuous improvement, regularly reviewing the processes for your customers to identify enhancements and better ways of working. You will need to build relationships and knowledge of all internal teams to enable the implementation of cross-functional change and to share best practice. Operational Review meetings – hold regular reviews with your key customers to discuss current activity, trends & challenges. Ensuring we are meeting our customers needs & achieving a high level of customer satisfaction. Operational Account Plans – you will create, manage & present account plans for your key customers. Focusing on current & future activity that truly add value & delight our customers. Client Management Information - review & analyse various forms of data, stats and SLA’s & KPI’s. You will be responsible for your customers’ management reporting requirements and ensuring this is fit for purpose. Customer Policies & Contract Requirements – You will need to have a detailed understanding of our customers own policies, priorities & contract. Using that knowledge to ensure we are meeting our customer’s needs. Strategic Support – build excellent relationships with the Strategic Account Management team, supporting our customers in their strategic direction. Helping educate, guide & consult with customers on all industry & wider outside factors. How you could stretch this role: A high achiever in this role will seek a deep understanding of each area of the business & industry as a whole. Using that knowledge to ensure better outcomes for our customers & KINTO. This role will enable those that wish to stretch themselves the opportunity to shape & develop the way we do things as an organisation. Adding long-term value for KINTO and our customers. This role will enable you to enhance all forms of your communication skill. You will be building long lasting relationships with people & stakeholders at all levels. Both within our organisation & customer base, but also in the wider industry. Collaboration with many different departments, provides those in this role with exposure to multiple stakeholders, products, functions. Meaning opportunity for experience & developmental growth in numerous ways. Experience you’ll gain: Wider business & industry knowledge. Multi-Level Relationship building Exposure to a diverse variety of customers, products, systems and departments. How we’ll support you: A full KINTO induction Provide a great learning opportunity to develop the core skills required to excel in the role. Foster a learning culture, providing you with clear and constructive feedback, and encouraging you to do the same. As a manager : Regular 1:1’s to provide direction and guidance Clear objective setting via our performance management process On-going coaching as required. Always available for support as needed. Wha