Job Opportunities API

⚡ WHO WE ARE Have you ever booked a hotel online? Then you have probably used D-EDGE without knowing it. Mission 🚀: Every day, we help more than 17,000 hotels worldwide develop their online visibility and sales through leading-edge cloud-based e-commerce solutions. As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike. Figures 📊: D-EDGE is the European No1 and World No3 hotel distribution technology provider in hospitality. With a team of 550+ experts across 20+ countries, D-EDGE provides localised support, services, and tools. With its global network of 500+ partners, D-EDGE's ever-expanding ecosystem is a positive place to do business and grow. Culture 😍: At D-EDGE we are driven by these four key values: We care about people #PEOPLE FIRST We dare to share #OPEN COMMUNICATION We embrace change #ADAPTABILITY We go the extra mile #GO BEYOND D-EDGE is an equal-opportunity employer. We welcome all qualified candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other legally protected status. 🧑‍🤝‍🧑 ABOUT THE TEAM You will join the D-EDGE CRM Implementation team (3 people), dedicated to making sure new customers go live smoothly and quickly after signing. D-EDGE CRM helps hotels build stronger guest relationships and grow direct revenue by centralising guest data, enabling smart segmentation, and powering personalised communications and automations across the guest journey. 💻 YOUR SCOPE Support customers through the implementation phase while developing your skills progressively — from observation to full project ownership — over the course of a 12-month apprenticeship. 🗓️ YOUR PROGRESSION OVER 12 MONTHS Your apprenticeship is structured in three phases, each building on the last. Phase 1 – Observation & adjustment (2 months) You shadow the team and build your foundations: Active shadowing on customer calls (note-taking, client posture) Support with site configuration Participation in weekly team stand-ups Introduction to project tracking in Zoho Projects and reporting Key skills to develop: overall understanding of the onboarder role, observation posture on customer calls, project tracking in Zoho. Phase 2 – Supported ownership (3 months) You take on your first direct responsibilities with supervision: Practice follow-up calls with mock scenarios Direct customer follow-ups on your tasks Support with site configuration Ownership of a defined scope (campaigns, app settings, etc.) Partial call facilitation (explaining adjustments to customers) First simple project in lead position, with supervision (month 6) Key skills to develop: customer communication (written and verbal), task and deadline management within a project, organisation and prioritisation. Phase 3 – Autonomy & consolidation (6+ months) You operate independently on standard projects: Autonomous management of several standard implementation projects Site configuration support Sending recap emails and full follow-up (with supervision when needed) Sharing experience in internal meetings, with a project management posture Key skills to develop: end-to-end project management, autonomous client relationship management, proactive approach and continuous improvement mindset. 🎯 YOUR MISSIONS You are accountable for progressively owning the implementation journey — from observation to full autonomy — over 12 months. Shadow customer calls, support site configuration, and learn project tracking tools (Zoho Projects) in your first weeks Support customers through kick-off, timeline setting, scope definition, and expectation alignment Guide customers in defining the right configuration (use cases, rules, segments, content, work