Job Opportunities API

Description Please note: This is an on-site role and is not eligible for remote work. Regular in-person collaboration with clinical teams is essential to the success of this position. Clinic Schedule: If hired prior to the same-day clinic opening, workdays will be Tuesday through Saturday, 8:00 AM–5:00 PM (PT), with a planned transition to Wednesday through Sunday, 8:00 AM–5:00 PM (PT). MCHC Health Centers is a mission-driven organization dedicated to providing high-quality healthcare to the communities we serve. If you're passionate about helping others and making a meaningful impact, we want to hear from you! MCHC is seeking an experienced EHR Support Analyst to support our Same-Day Clinic and clinical operations teams. This is an on-site position working directly with providers, clinical staff, and operational leaders to ensure the effective use and optimization of our electronic health record system. We are looking for a hands-on problem solver who thrives in a fast-paced healthcare environment and enjoys helping others succeed through training, coaching, and technical support. What You’ll Do • Provide day-to-day support for Epic users, including troubleshooting, coaching, and workflow guidance. • Train new providers and staff on Epic workflows and best practices. • Deliver one-on-one and group training sessions to improve user competency and efficiency. • Maintain Epic tools such as preference lists, SmartPhrases, provider records, and other system configurations. • Manage Epic error queues and In Basket pools. • Collaborate with OCHIN and internal teams to implement upgrades, enhancements, and workflow improvements. • Test new Epic features prior to deployment and assist with change management. • Serve as a liaison between MCHC and OCHIN to ensure timely resolution of system issues. • Provide go-live support and ongoing optimization for clinical and operational teams. We Offer a Cadillac Benefits Package • Medical, Dental, and Vision Insurance • Paid Time off (PTO) and 9 Paid Holidays • Life Insurance • 401(k) with up to 4% Employer Match • Flexible Spending Account (FSA) Requirements • High school diploma or GED. • Minimum two (2) years of EHR experience. Preferred Qualifications • Epic EHR experience strongly preferred, particularly in training, support, workflow optimization, or application maintenance. • Experience facilitating trainings, workshops, or group presentations. • Associate’s degree or equivalent experience. • Outpatient clinical background (e.g., Medical Assistant or LVN). • Proficiency in Microsoft Office and webinar/virtual platforms.