Job Opportunities API

• On-Call Reservations Desk Clerk JOB SUMMARY: The Reservations Desk Clerk-On Call is an overnight position that typically serves by answering urgent calls for Legacy Hotel. Typical shifts are 11pm-7am (Monday - Saturday) and 11pm-1:30pm (Sunday). On-Call Clerks serve on a rotating schedule. Because of the nature of the position, On-Call Reservations Desk Clerks must live within 10 minutes of campus, be able to answer the phone for the entirety of assigned shifts, and be able to respond in-person to the Legacy Hotel within 20 minutes. ESSENTIAL JOB FUNCTIONS: The employee in this position will have the following essential job functions: • Above average customer service skills • Able to multitask • Basic computer skills • Above average math skills • Effectively and confidently deal with stressful situations • Maintain a professional appearance and attitude • Abide by the standards and guidelines set forth in the Policy Manual • Ability to work nights, weekends, and holidays year-round when needed Legacy Hotel • Be personable and interact with everyone that walks into the lobby • Stand for long periods of time if necessary • Respond to emails • Communicate with other employees and departments on campus • Accurately process guest reservations and check guests in and out of the Hotel • Process guest payments • Run the night audit • Answer telephone calls • Professionally and promptly address guests’ concerns and questions, including taking requested items to a guest’s room • Maintain a clean and professional work environment • Inspect cleanliness and orderliness of hotel rooms • Answer phone calls for Legacy Hotel maintenance emergencies • Dispatch Facilities on call technicians to resolve emergency maintenance issues • Maintain a front desk presence during key Southern Seminary events (i.e., Trustees, Preview Days, graduation, D3 Conference) Student Housing • Answer phone calls for Southern Seminary residential maintenance emergencies • Dispatch Facilities on call technicians to resolve emergency maintenance issues • Provide detailed reports of on call maintenance emergencies and resolutions to the Southern Seminary Student Housing office Performs other duties as may be assigned by the supervisor. EDUCATION: The person in this position is not required to have any particular educational background. EXPERIENCE: The person in this position is preferred to have at least one year in the customer service, sales or hospitality industry and must have some accounting experience. SUPERVISION: The person in this position will supervise no one. The person in this position will report to the Front Desk Supervisor. WORK ENVIRONMENT: The person in this position will be on call primarily at their dorm/apartment on campus. When necessary, the on-call clerk will occasionally have to visit guest rooms requiring them to go outside and be exposed to the weather. THey will also have to work in a hotel office when needed. This person should be able to lift up to 35 lbs. EQUIPMENT: The person in this position will use the following equipment: computer, copier, printer, and other generic office equipment.