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Responsible for monitoring, maintaining, and troubleshooting network infrastructure to ensure optimal performance and minimal downtime. This role requires strong technical expertise, excellent problem-solving skills, and the ability to work in a fast-paced, 24/7 operational environment.  Key Responsibilities  Monitoring & Incident Management  Monitor network infrastructure, systems, and applications using various monitoring tools (e.g., SolarWinds, PRTG, Nagios, Zabbix)  Identify, diagnose, and resolve network issues, escalating complex problems to senior engineers when necessary  Respond to alerts and incidents in accordance with established SLAs and priority levels. Perform root cause analysis on recurring incidents and implement preventive measures. Document all incidents, actions taken, and resolutions in the ticketing system. Network Operations  Maintain network availability and performance across enterprise infrastructure  Perform regular health checks on network devices including routers, switches, firewalls, wireless controllers and load balancers  Monitor bandwidth utilization and capacity planning metrics  Execute network changes during scheduled maintenance windows  Maintain up-to-date network documentation and diagrams System Administration  Monitor server performance, disk space, and application availability  Perform basic system administration tasks on Windows and Linux servers  Monitor backup systems and ensure successful completion of scheduled backups  Coordinate with vendors and service providers for issue resolution Communication & Reporting  Provide timely status updates to stakeholders during incidents  Generate and distribute daily, weekly, and monthly performance reports  Participate in shift handover meetings to ensure continuity of operations  Maintain clear and professional communication with technical and non-technical personnel  Requirements Bachelor's degree in Computer Science, Information Technology, or related field. 1+ years network operations or NOC experience  Incident management and escalation handling  Experience coordinating with field technicians and dispatch operations  Hands-on experience with network monitoring tools and systems  Experience working in a 24/7 operational environment  Excellent analytical and problem-solving abilities  Strong attention to detail and documentation skills  Ability to work independently and as part of a team  Effective communication skills, both written and verbal  Ability to remain calm under pressure and manage multiple priorities  Strong customer service orientation  Preferred: CCNA, CCNP, Ruckus Certified, Aruba Certified, Meraki Certified or other networking-related certifications (CompTIA Network+, CWNA, Fortinet NSE)  Willing to work onsite Willingness to work rotating shifts, including nights, weekends, and holidays  Benefits Free one meal a day Emergency Loan and Other Financial Assistance Program Free 24 Hours snacks and beverages Health Insurance Health Subsidy Interest-Based Clubs Life Insurance Team Socialization Allowance Perfect Attendance Bonus Year-End Performance Bonus Plan(Company discretion) And much more Please click the link below to proceed with the interview process. https://interviewroom.ai/job_post/a1eebd71-a739-4e54-b5a4-452286beb682