Job Opportunities API

We are seeking a dedicated Night Auditor/Guest Service Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service to all guests, ensuring their stay is comfortable and memorable. As a Guest Service Agent, you will be the first point of contact for guests and play a crucial role in creating a positive experience from check-in to check-out. Responsibilities: • Greet and welcome guests upon arrival with a friendly and professional demeanor • Assist guests with check-in and check-out processes efficiently • Handle guest inquiries and provide accurate information about hotel facilities, services, and local attractions • Respond to guest requests promptly and effectively to ensure guest satisfaction • Process reservations, cancellations, and modifications in a timely manner • Maintain a neat and organized front desk area • Collaborate with other hotel staff to ensure seamless guest experiences • Perform night audit duties as needed • PERFORM VALET DUTIES AS NEEDED Qualifications: • Previous experience in hospitality or customer service roles preferred • Excellent phone etiquette and communication skills • Strong knowledge of hotel management systems and procedures • Ability to multitask and work efficiently in a fast-paced environment • Exceptional attention to detail and problem-solving skills • Knowledge of hospitality management principles • Proven ability to handle difficult situations with professionalism and empathy • Flexibility to work night shifts as required If you are passionate about delivering outstanding guest services and thrive in a dynamic hospitality environment, we would love to hear from you. Join our team as a Guest Service Agent and be part of creating unforgettable experiences for our guests. Job Type: Full-time Experience: • Hotel experience: 1 year (Preferred) Ability to Commute: • Metairie, LA 70002 (Required) Ability to Relocate: • Metairie, LA 70002: Relocate before starting work (Required) Work Location: In person Work Location: In person Benefits: • 401(k) • Dental insurance • Employee discount • Flexible schedule • Food provided • Free parking • Health insurance • Health savings account • Life insurance • Paid jury duty • Paid time off • Vision insurance Work Location: In person