Job Opportunities API

NHS Pensions Administrator  Hybrid (Belfast)  Description  We’re Civica, and we make software and deliver services that help provide critical support to citizens all around the world. From local and central government to education, health and care, over 5,000 public bodies globally rely on Civica solutions to deliver essential services to more than 100 million people.  Our aspiration is to be a GovTech champion everywhere we operate—supporting the needs of citizens and those who serve them every day. With over 21 years of continuous growth behind us, we're continuing to expand and strengthen our HR & Payroll services, helping customers deliver accurate, compliant, and trusted outcomes.  Why you’ll love this opportunity as an NHS Pension Administrator at Civica  The Pensions Administrator role is a great opportunity for someone who enjoys problem solving, delivering excellent customer service, and is looking to build a career in pensions and payroll services. In this role, you’ll gain hands-on experience managing essential pension administration tasks while working within a supportive team environment. You’ll play an important part in ensuring services are delivered accurately and on time, directly supporting clients and their employees. What makes this role especially rewarding is the variety of work and the opportunity to become a trusted first point of contact for clients, helping resolve issues and building strong professional relationships. With clear processes, service-level goals, and exposure to Civica’s payroll platforms, the position offers valuable experience, career development opportunities, and the satisfaction of making a real impact through reliable and efficient pension service delivery. Requirements Data input  Filing, paper and electronic  Receiving, organising and processing information  Answering telephones and contacting customers to handle basic client queries  Producing benefit statements  Opting members into and out of the scheme  Processing refund requests  Guiding members through the retirement process  Submitting retirement applications  Gathering and distributing mail  Assisting the Senior Pensions Administrators with various duties  Experience / Qualifications  Previous experience of delivering excellent customer service, in a customer focused environment  Experience of working within a customer focused environment  Working knowledge of Microsoft Excel and Word  Ability to prioritise and remain calm under pressure  Ability to communicate clearly and effectively  Accuracy and attention to detail  Understand the need to follow established procedures  Ability to use own initiative within a team environment  Ability to use time effectively  We Want You to Bring Your Whole Self to Work  There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.  Why You'll Love Working with Us  As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.     We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:  Benefits Time Off & Work-Life Balance  ✔