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Position Summary The National Sales Manager (NSM) is responsible for leading and transforming the national commercial execution strategy across Prescription (Rx), OTC, Consumer Healthcare and Fast-Moving Consumer Goods (FMCG) portfolios in Jamaica. This role will rebuild and institutionalize strong channel and territory mapping, market segmentation, customer engagement frameworks, and structured sales governance to drive sustainable revenue growth, market share expansion, and disciplined execution. This is a strategic leadership role with full accountability for sales performance, customer service excellence, team capability development, and structured reporting. Key Responsibilities A. Commercial Strategy & Execution Develop and execute the National Sales Strategy across: Prescription Pharmaceuticals OTC & Consumer Health Fast Moving Consumer Goods (FMCGs) portfolios Establish structured annual, quarterly and monthly sales targets aligned to company objectives. Drive revenue growth, gross margin optimization, and market penetration. Develop commercial execution plans for both private and public sector channels. Lead pricing discipline and discount governance in collaboration with Finance (GM for now). B. Channel & Territory Mapping (Priority Focus Area) Redesign and institutionalize structured territory mapping across Jamaica: Geographic segmentation Customer tiering (A/B/C classification) Frequency & call cycle planning Implement channel strategy across: Pharmacies (Independent & Chains) Hospitals (Public & Private) Government institutions Wholesalers Supermarkets & FMCG outlets Establish customer segmentation framework based on: Revenue contribution Growth potential Strategic importance Ensure CRM utilization and structured account planning. C. Customer Relationship Management & Engagement Develop Key Account Management framework. Lead strategic engagement with: Hospital administrators Pharmacy owners Government procurement officers Key institutional stakeholders Institutionalize customer visitation standards and reporting cadence. Establish structured customer feedback and service recovery processes. Strengthen reputation as a preferred partner across Jamaica. D. Public Sector Business & Specialty Access Support public sector tender strategy and execution (MOH, NHF, Regional Health Authorities). Support the development of structured access strategies for specialty medicine portfolio: Oncology High-cost biologics Hospital-only products Work cross-functionally with: Regulatory Medical Affairs Supply Chain Finance Support tender forecasting, demand planning and contract compliance. Strengthen institutional relationships to drive inclusion on formularies and protocols. F. Sales Team Leadership Lead, coach and develop: Key Account Manager Sales Supervisors Sales Representatives Establish structured: Weekly performance reviews Monthly business reviews KPI dashboards Implement structured performance management framework: Target achievement Call coverage Territory productivity New account acquisition Drive culture of accountability and disciplined execution. G. Customer Service Leadership Provide strategic oversight to the Customer Service Coordinator. Ensure: Order accuracy Response time standards Complaint resolution tracking Backorder management Integrate sales and customer service to ensure seamless customer experience. Establish service KPIs and escalation pathways. H. Sales Operations Reporting Own national sales forecasting and pipeline visibility. Implement structured reporting framework including: Revenue by portfolio Territory productivity SKU performance Market share tracking (where available) Drive CRM adoption and data integrity. Collaborate with Finance (GM) on receivables and credit control oversight.