Job Opportunities API

Overview of the role   Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services.  Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day.  Due to continued growth, we are hiring a new Internal Support Specialist to provide operational and administrative support to the Microsoft Licensing Team.    What will you be doing?  Support Licensing Specialists with the preparation of Microsoft licensing cost projection documents  Assist with the preparation, and completion of Microsoft agreement paperwork  Produce and maintain reporting related to Microsoft licensing agreements, renewals, & anniversaries  Track and monitor agreement milestones, anniversaries and renewal dates, ensuring relevant stakeholders are notified in a timely manner  Assist with data gathering, validation and administration activities for customer renewals and licensing reviews  Perform licence reservation reconciliations, ensuring commitments, customer records and associated documentation are accurate and up to date  Contribute to process improvement initiatives that enhance compliance, accuracy and operational efficiency within the Microsoft Licensing team  Assist in maintaining team templates, process documentation and best practice guides  Provide support with the management and maintenance of internal Microsoft licensing tools, trackers and reporting systems  Respond to internal process and administration queries from Sales and Licensing Specialists.    Why should you apply?  At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Culture isn't an afterthought here; it's the thing we work hardest on.  We're proud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. These aren't badges we chase - they're the result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work.  When you join Phoenix, you can expect:  A culture built on trust and belonging: set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback.  Real investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas.  A workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens.  A commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are.  Work that matters: supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities.  Working with the best of the industry: alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you'll be at the front of the conversations shaping how UK public services modernise.  We believe in encouraging, supporting, and skilling our people up so that you can be the very best you can be at work - and we'd love you to consider being part of it.  Take a look at our  Culture Blueprint  to get a real sense of who we are.    What a