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Description Full-Time | Monday – Friday – 8:00 AM – 5:00 PM Sioux Falls, SD - In-Office $22.00 - $27.00 / hour + Commission DOE ________________________________________ Solve Problems. Build Relationships. Drive Account Resolution. ________________________________________ About Expansion Capital Group (ECG) ECG provides financing solutions that help small businesses access the capital they need to grow. Our team specializes in efficient, non-traditional lending, balancing speed with strong credit discipline and a commitment to doing things the right way. We are looking for a Merchant Support Coordinator to support our Merchant Support team. This role is ideal for someone who enjoys problem-solving, building relationships, and helping customers navigate challenging situations. You’ll play a key role behind the scenes by helping merchants resolve account issues, identifying practical solutions, and supporting positive outcomes for both the merchant and ECG. If you're a strong communicator, naturally curious, and motivated to make an impact through relationship management and account resolution, this is a strong opportunity. In this role, you'll investigate account concerns, communicate directly with merchants, and work collaboratively across teams to drive resolution and recovery efforts. ________________________________________ What You’ll Do: • Manage delinquent merchant accounts through investigation, communication, negotiation, and resolution activities • Review merchant agreements and account activity to identify issues and determine appropriate resolution strategies • Analyze repayment performance and account information to assess risk and account status • Contact merchants through phone, email, text, and other approved communication channels • Negotiate payment arrangements and account resolution options within established guidelines • Maintain accurate and timely documentation of merchant interactions and account activity • Monitor assigned accounts and conduct follow-up activities to support account resolution and recovery efforts • Resolve merchant concerns through effective communication and problem-solving • Partner with internal teams to gather information and resolve account issues • Support a positive team environment through collaboration and knowledge sharing ________________________________________ What You’ll Learn: • How merchant servicing and account management operate within a financial services environment • Hands-on experience with account resolution, negotiation, and customer retention strategies • Exposure to financial agreements, repayment structures, and risk-related decision making • Cross-functional collaboration across operations, underwriting, and merchant support teams • How to balance customer experience with business objectives and risk management ________________________________________ Why Join Us: • Impact: Help merchants find solutions while protecting company assets and supporting business success • Hands-On Experience: Develop valuable skills in negotiation, account management, and financial services • Growth Potential: Build a foundation for advancement within a growing organization • Team Environment: Collaborative, fast-paced, and solution-focused • Consistency: Monday–Friday schedule with predictable hours ________________________________________ Work Environment: • In-office role based in either Sioux Falls, SD or Sandy, UT • Professional office environment with a collaborative team atmosphere • Occasional evening or weekend work may be required based on business needs Requirements What We’re Looking For: Strong candidates typically have experience in: • Collections, account management, customer service, or financial services • Managing customer conversations and resolving complex issues • Negotiation, conflict resolution, or account recovery activities • Working with CRM systems or account management software • Managing multiple priorities in a fast-paced environment ________________________________________ You’ll Thrive in This Role If You Are: • A confident and professional communicator • Comfortable having difficult conversations while maintaining positive relationships • Analytical and naturally curious when solving problems • Organized with strong attention to detail and follow-through • Adaptable, accountable, and team-oriented _____________________________________ Required Experience: • One to three years of experience in collections, customer service, account management, call center operations, financial services, or a related field • Experience managing customer interactions and resolving account-related concerns • Ability to work effectively both independently and collaboratively within a team environment ________________________________________ Preferred Experience: • Experience working with delinquent accounts, payment negotiations, or account resolution activities • Experience utilizing CRM, collections, servicing, or account management systems • Experience in banking, lending, financial services, or other regulated industries • Experience reviewing agreements, account activity, or financial information to support decision-making ________________________________________ Equal Opportunity Employer Expansion Capital Group is an equal opportunity employer and considers all applicants without regard to protected characteristics.