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ABOUT MONARCH Monarch partners with leading women’s health physicians to build modern, membership-based practices that allow for deeper relationships, more time with patients, and truly personalized care. We help physicians transition from high-volume insurance medicine into high-touch concierge care by supporting practice transformation, patient engagement, operations, growth, and long-term member experience. But Monarch is more than an operational platform. We are building a new model for women’s healthcare centered around depth, continuity, prevention, and human connection. Our physicians often describe Monarch as a movement. This role sits at the center of bringing that movement to life for both physicians and patients. ROLE SUMMARY The Membership Growth Specialist is one of the most important frontline roles at Monarch. You will serve as an critical sales function helping physicians successfully transition to a membership-based practice model during one of the most important moments of their career. In many cases, you will work directly inside physician practices during transition periods, helping patients understand and enroll in the membership model while supporting office teams, identifying operational challenges, and maintaining momentum throughout the transition process. In some cases, you’ll work outside of the office but in an equally critical role establishing the membership base for our doctors. The strongest candidates are highly proactive operators who naturally take ownership, build trust quickly, communicate with confidence, and thrive in dynamic environments. This role requires judgment, adaptability, emotional intelligence, and a strong sense of accountability. WHAT SUCCESS LOOKS LIKE Successful Membership Growth Specialists: - build deep relationships with physicians & office staff - create excitement and momentum during transitions - proactively solve operational and communication challenges - identify friction points early and adapt quickly - build trust with patients while communicating value of membership - own patient enrollment outcomes and maintain strong ownership over the success of the practice transition - operate with warmth, urgency, polish, and professionalism - reinforce the Monarch experience in every interaction KEY RESPONSIBILITIES OWN ENROLLMENT OUTCOMES - Drive patient enrollment and panel growth during physician transitions - Manage outreach strategy and patient engagement across assigned practices - Monitor conversion pacing, funnel progression, and enrollment activity - Identify opportunities to improve outreach effectiveness and patient conversion PATIENT ENGAGEMENT & RELATIONSHIP BUILDING - Serve as a trusted guide for patients navigating the transition to membership care and communicate the value of the membership model with empathy, confidence, and clarity - Conduct patient outreach via phone, text, email, and in-person engagement and use effective “nurture” techniques - creating necessary touchpoints without being overbearing or pushy - Address patient questions, concerns, and overcome objections thoughtfully and professionally - Deliver a high-touch, hospitality-oriented patient experience In-Office Practice Partnership - Work onsite within physician offices during active transitions - Build strong relationships with physicians and staff - Help create alignment, readiness, and enthusiasm within the practice - Reinforce patient messaging and transition workflows with office teams - Identify friction, communication gaps, or workflow issues quickly Transition Execution & Operational Leadership - Operate as an embedded field operator during practice transitions - Surface operational risks, patient feedback, and transition insights quickly - Collaborate closely with other leadership responsible for the transition - Adapt workflows and engagement strategies based on physician and office dyn