Membership Growth Manager
The Social Hub
| Company | The Social Hub |
| Category | Marketing |
| Location | NL-Amsterdam City |
| Remote | On-site (inferred) |
| Employment | Not stated |
| Level | Manager |
| Salary | Not stated by the employer |
| Posted | 4 May 2026 |
| Last verified | 9 Aug 2026 |
| Source | Employer ATS (greenhouse) |
Description
Your Mission, Should You Choose to Accept It
You're the one who grows our community with intention. You know how to spot the right person, sell them on the TSH vision, and make joining feel like the obvious next step. Commercial instinct meets community sense.
This isn't cold calling your way through a list. People come to us through word-of-mouth, events, referrals - warm leads with real interest. Your job is to convert that interest, manage the full journey from first enquiry to signed contract, and make sure the members you bring in actually stay and are actively party of the community.
A big part of this role is keeping an eye on the mix. Our community is at its best when it's diverse - different industries, backgrounds, and interests all under one roof. You stay close to how the community is evolving and occasionally nudge things in the right direction, making sure no single type of member dominates and that new people genuinely add to what's already there.
In Case You Don't Know Who We Are
Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly - be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.
What You'll Do
Sales & Acquisition
Build and execute a commercial plan to drive membership sales - and hit (or beat) your targets. Not afraid to try new tactics.
Manage the full lead-to-member journey: nurture, convert, close - across lifestyle memberships, dedicated desks, and private offices
Run tours that make people fall in love with the space and the community
Drive renewals proactively and develop retention plans with the Member Relations Manager
Keep an eye on the community mix: stay close to who's in the hub and occasionally steer towards a healthy balance
Lead monthly forecasting and reporting: conversion, churn, revenue per member, and pipeline health
Partner with marketing on campaigns to attract the right new members
Relationship & Business Development
Make referrals a growth engine: work closely with the Member Relations Manager, Membership Hosts, and programming team to keep members so happy they bring in their network - and make it easy for them to do so
Onboard committee members, and track referral conversions - word-of-mouth is your best sales tool
Build long-term relationships with B2B and coworking members, and collaborate with the Regional Commercial Manager on partnership opportunities
Handle all membership admin: bookings, contracts, billing, and invoices
Feed insights from tours and member conversations back to the product, marketing, and hub teams
What You'll Have
5+ years of sales experience with a proven track record - preferably in membership clubs, coworking, or hospitality
You focus on a sense of belonging, not just products
A feel for community dynamics: you understand what makes a group tick and how a diverse mix of people brings a space to life
Comfortable making occasional judgement calls about member balance - and able to exp