Job Opportunities API

Member Services (Escalation Team) Job Description: Experience Requirements Experience in both sales and service-oriented fields preferred Experience in a customer service environment required Professional written and verbal communication Experience with Click to Chat Prior experience in customer service or handling escalations (preferred) Job Skills & Traits Accurate and quick keyboarding skills Previous experience in Billing (Preferred) Comfortable multitasking with phone, click to chat, and use of multiple computer programs Excellent telephone customer service skills Ability to sell over the phone Excellent written, email, and verbal communication skills Strong problem-solving capabilities with a focus on customer satisfaction Strong communication skills, particularly when handling challenging or angry members Proficiency in using phone systems, email platforms, text communication tools, and MS Office Ability to navigate sensitive or emotional situations with tact and empathy Excellent organizational and time management skills Fluent speaking in English Duties & Responsibilities Handles escalated customer issues, ensuring swift and effective resolution Answers incoming customer phone calls and chats from multiple accounts Responds to customer inquiries from email, voicemail, fax, and phone, providing excellent customer service Processes new customer orders from email, voicemail, fax, and phone Strives for first call resolution to all client inquiries Provides product information and answers questions regarding existing orders Resolves customer service issues by evaluating customer needs and determining the best course of action Impacts incremental sales by offering related or promotional items Maintains exceptional attendance and punctuality Adapts to changes and flexibility within a growing department Maintains professionalism when interacting with internal departments and customers Exhibits high levels of customer service to ensure smooth operations and happy customers Contributes to the overall success of the team by sharing best practices and being open to learning from others Consistently meets or exceeds Sales and Service Level targets Other job duties and projects as assigned