Job Opportunities API

Pay Range: $22.79-$27.36 Remote Eligible: Hybrid We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See  https://www.cuofco.org/careers  for a high-level overview of our benefits package and bonus offerings. General Purpose of the Position   Under the direction of the Member Solutions  Leadership , this position  is responsible for  contacting members whose loan accounts (Consumer,  Mortgage  and VISA) are past due .    Arranges for liquidation of balances through payments,  collection  or workout loans .   Safeguards the assets of the credit union and  determines  collectability with  initial  review and analysis of past collection activity and risk to the credit union .   Assists  with administrative tasks by performing the following duties .  Representative  must be knowledgeable in all areas of the credit union operations.   Essential Duties and Responsibilities   Consistently contacts members whose loan accounts are past due or who have negative shares.  Interviews and communicates with members (on the telephone, in person and in writing) to coordinate payment schedules to control delinquency and losses.    Arranges for payments according to Collection Policy and Guidelines, Negative Share Collection Procedure, and Courtesy Pay Policy.     Documents all collections actions taken, including telephone conversations, alternative financial arrangements, and correspondence.   Performs financial counseling (remedial, preventative and productive) and interviews members to provide resolution to financial conditions.     Determines options for resolution and meets with Senior Member Solutions Specialists or Member Solutions Leadership to ascertain whether workout loans/rewrites are recommended.  Identifies the probability of payments, risk and assesses legal action including arranging assignment of vehicles to repossession specialists.   May assist in reviewing and updating credit union procedures and policies when necessary.    Utilizes resources effectively to manage delinquent accounts, ensuring smooth teamwork throughout the delinquency lifecycle.   Contacts members to provide updated insurance information and interfaces with Collateral Protection Insurance Company.  Interfaces with insurance agents to provide policy information. Files claims if needed with Collateral Protection Insurance Company.   Prepares collection accounts for charge off and assists in preparing and distributing monthly reports (charge offs, delinquency, etc.) and reviews with leadership.  Prints, distributes and processes delinquency reports.   Recommends delinquent loans for charge off or repossession based on thorough analysis.   Assists members and employees to resolve problems on accounts. Confers with personnel in other departments and branch offices to verify account information and locate related family members. Uses software to perform skip tracing on members.      Assists Member Solutions Leadership with researching information, creating, compiling, and organizing.  Composes and types of collection and related correspondence for department.     Adheres to all Federal and State laws and regulations applicable to the credit union, including the Bank Secrecy Act, OFAC, the US Bankruptcy Code, Fair Debt Collection Practices Act, Fair Lending Regulation