Job Opportunities API

Member Engagement Specialist Location: Ormoc City. Leyte Company: EasyHealth/iBlossom At EasyHealth, we’re transforming the healthcare experience by putting members first. As a Member Engagement Specialist , you’ll play a critical role in building trust with our members and ensuring they receive timely, personalized support. Key Responsibilities: • Handle inbound and outbound calls with professionalism, empathy, and efficiency. • Schedule a variety of appointments for practitioners, ensuring accuracy and clarity in communication. • Proactively reach out to members to remind them of upcoming appointments, follow up on care instructions, and reschedule or cancel visits as needed. • Assist with patient message callbacks, delivering timely and thoughtful responses. • Foster strong, trusting relationships with members, caregivers, clinical staff, and vendor partners. • Maintain detailed and accurate documentation of all member interactions in our systems. • Collaborate with internal teams to ensure members receive a seamless and supportive experience. What We're Looking For: • Strong communication and interpersonal skills with a compassionate, member-first mindset. • Previous experience in a call center, patient engagement, or healthcare-related role preferred. • Ability to manage multiple tasks efficiently in a fast-paced environment. • Comfort using scheduling software and electronic health systems (training provided). • A team player with a positive attitude and commitment to continuous improvement.