Job Opportunities API

JOB SUMMARY: The Medication Home Delivery Courier uses a MAHEC fleet vehicle to pick up and deliver prescription medications, medical supplies, and related materials from multiple MAHEC pharmacies to patient homes across Buncombe, Henderson, and surrounding counties.   This includes interoffice deliveries between campus facilities as well as satellite offices and affiliated locations around the Western NC MAHEC region .   This role ensures safe,   timely , and compliant delivery of medications—including controlled substances—while   maintaining   patient confidentiality and adhering to all MAHEC, state, and federal regulations. The courier may also collect cash payments from patients when   required   and   is responsible for   secure   handling, documentation, and return of collected funds.   This   includes interoffice deliveries between campus facilities as well as satellite offices and affiliated locations around the Western NC MAHEC region . This is a PRN position. SPECIFIC RESPONSIBILITIES: • Make scheduled and unscheduled delivery routes from MAHEC pharmacies to patient homes across Western NC, ensuring   timely   and   accurate   delivery of medications. • Coordinate daily with pharmacy staff to receive delivery manifests, verify medication packages, and confirm patient delivery requirements. • Follow a pre ‑ set delivery schedule that may vary based on patient needs,   medication   urgency, weather, or pharmacy workflow. • Ensure all   medications— especially controlled   substances— are delivered securely and directly to the patient or authorized recipient, obtaining signatures as   required . • Collect cash payments when applicable, following MAHEC cash ‑ handling procedures and returning funds to the pharmacy at the end of each shift. • Maintain strict confidentiality of all Personal Health Information (PHI). All medication packages and PHI must remain locked and   secured   during transport. • Perform pre ‑ trip vehicle inspections and ensure the fleet vehicle   remains   in safe operating   condition . Submit maintenance work orders when needed. • Communicate delivery issues, delays, or patient concerns to pharmacy staff promptly to ensure continuity of care. • Assist   pharmacy operations by   identifying   opportunities to improve delivery efficiency, safety, and patient satisfaction. • Provide exceptional customer service,   representing   MAHEC professionally during all patient interactions.   The Courier performs   pre-trip   inspections on the delivery vehicle and ensures the maintenance schedule is maintained .    This includes notification   to   maintenance via a workorder if any problems with the vehicle   arise,   maintenance notifications appear on the control screens, or anytime maintenance is   required . This role description is a general description of the essential job functions .    It is not intended to describe all the duties the   Medication Home Delivery Courier   may perform. KEY COMPETENCIES: • Communication Skills Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately   enumerate   information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and   difficult situations , to   ultimately provide   the best care possible   to   our patients and their families. • Decision Making Ability to make the most   appropriate decision   in a given   situation and then   taking   the next steps to ensure   appropriate   and   timely   completion. This requires conflict resolution skills, critical thinking skills , confidence   in your ability to make the right decision in most situations. This also includes   ability   to prioritize your workday appropriately to ensure the most important tasks are completed on time. • Specialized   Knowledge Will investigate,   communicate   and resolve issues   as they arise with deliveries, working with the various   department operational managers to coordinate,   update and improve operations and processes . • Interpersonal Skills Showing the ability to meet   difficult situations   with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family   at all times , even when   its   most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others. • Organizational Values Adherence to MAHEC’s founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and   equitable   practices,   ability   to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do   the   best for each other and gives personal ownership towards the goal of helping people in their time of need. • Problem Solving Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to   an appropriate resolution   for a given issue. This helps to drive continuous improvement by thinking   through   where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those   new ideas   to affect positive change. SPECIFIED SKILLS COMPUTER • Microsoft Office   including   Word, Excel, PowerPoint, and   inventory management   applications   required . FOREIGN LANGUAGE • Not Applicable. PHYSICAL DEMANDS • Heavy -   Very high   energy level: Lift over 50   lbs , Lift and Carry 80   lbs   and walking   a distance of 30   feet, Push/Pull > 200   lbs   (patient on a bed or stretcher), Lateral Transfer or   assisted   sit to stand transfer . • Occasional   (0 - 33% of Workday) EDUCATION AND EXPERIENCE MINIMUM QUALIFICATIONS: • Experience in   shipping,   receiving   or warehouse management . • High School Diploma or GED • Pass a medical examination and drug screen to   determine   ability   to complete the daily tasks associated with the role. PREFERRED QUALIFICATIONS: • Previous   commercial vehicle driving experience • Commercial Driver’s License (CDL), Class B REQUIRED LICENSES: • Valid   NC driver’s license   required   with clean driving record. SCHEDULE: Regular attendance on-site is an essential function of this position. Typical business hours are Monday – Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division). Work hours will need to be flexible   in order to   respond to special work assignments, or evening activities, as requested by the team leader. POSITION COMPENSATION: $19.90/hour At MAHEC , we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive. All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption. MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer. MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC. If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to [email protected] for support in your job search process. You could be the talent we are seeking for this or other opportunities.