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(Medicare/MedSupp) Correspondence Phone Support, Intermediate

ecge
Companyecge
CategoryCustomer Support
LocationLodi, CA, United States
Remote
EmploymentNot stated
LevelMid
SalaryNot stated by the employer
Posted1 Aug 2026
Last verified9 Aug 2026
SourceEmployer ATS (oracle)
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Description
Our Senior Markets Customer Experience Teams receive incoming telephone calls from both our 65+, Medicare and our Duals Medicare Supplement Senior members. The Senior Markets Call Center is open 7 days a week, 7:00 a.m. – 8:00 p.m., including holidays. If hired, you will be required to attend and complete paid, mandatory training remotely. You must attend each day for 8 hours, totaling 40 hours per week for the required training period. Training hours are 8:00 a.m-4:30.p.m Mon-Fri. After completion of successful training the agent may continue to work remotely in accordance with our work from home policy and will be assigned a 40-hour shift/schedule between the hours of 7am to 8pm, 5 of the 7 days a week.