(Medicare/MedSupp) Correspondence Phone Support, Intermediate
ecge
| Company | ecge |
| Category | Customer Support |
| Location | Lodi, CA, United States |
| Remote | — |
| Employment | Not stated |
| Level | Mid |
| Salary | Not stated by the employer |
| Posted | 1 Aug 2026 |
| Last verified | 9 Aug 2026 |
| Source | Employer ATS (oracle) |
Description
Our Senior Markets Customer Experience Teams receive incoming telephone calls from both our 65+, Medicare and our Duals Medicare Supplement Senior members. The Senior Markets Call Center is open 7 days a week, 7:00 a.m. – 8:00 p.m., including holidays. If hired, you will be required to attend and complete paid, mandatory training remotely. You must attend each day for 8 hours, totaling 40 hours per week for the required training period. Training hours are 8:00 a.m-4:30.p.m Mon-Fri. After completion of successful training the agent may continue to work remotely in accordance with our work from home policy and will be assigned a 40-hour shift/schedule between the hours of 7am to 8pm, 5 of the 7 days a week.