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AllCare Georgia - Admin/Corporate - Medical Receptionist (Front Desk Coordinator) Medical Receptionist (Front Desk Coordinator) Medical Receptionist (Front Desk Coordinator) Atlanta, GA Description Location: Atlanta, GA Job Type: Full-Time Reports To: Clinic Manager / Practice Manager About AllCare AllCare is a tech-enabled healthcare organization redefining access to primary and urgent care. Our mission is to deliver accessible, connected, and compassionate care through an omnichannel model that combines in-person visits, telehealth, walk-in care, and digital scheduling. Today, AllCare serves patients across 15 locations throughout Georgia, providing preventive care, women's health, chronic disease management, urgent care, and more. We're building a modern healthcare experience that supports both patients and providers through innovative technology, collaborative teams, and exceptional service. Position Summary AllCare is seeking a warm, exceptionally organized, and professional Medical Receptionist (Front Desk Coordinator) to join our team. As the first point of contact for our clinics, you will play a critical role in creating an exceptional patient experience. The ideal candidate combines outstanding customer service with strong administrative skills—serving as a welcoming presence for patients, a trusted partner to our clinical team, and an efficient coordinator of front-office operations. We are looking for someone who is tech-savvy, thrives in a fast-paced environment, enjoys solving problems, and is always looking for ways to improve the patient experience and streamline daily operations. Key Responsibilities Patient Experience & Service Welcome Patients • Greet patients and visitors with warmth, professionalism, and empathy. • Create a welcoming environment from check-in through check-out. Patient Advocacy & Service Recovery • Handle high-volume patient interactions with professionalism and composure. • Resolve patient concerns in real time through excellent communication and problem-solving. • De-escalate challenging situations while maintaining a positive patient experience. Patient Registration & Intake • Guide patients through registration and intake. • Ensure demographic information, insurance details, and required documentation are complete and accurate. • Assist patients with digital intake forms and patient portal enrollment as needed. Lobby Management • Maintain a clean, organized, and welcoming reception area. • Ensure patient flow remains organized throughout the day. Administrative & Clinic Operations Communication Management • Manage a multi-line phone system. • Answer questions, route calls appropriately, and relay messages accurately. Appointment Scheduling • Schedule, reschedule, and confirm patient appointments. • Coordinate provider schedules while optimizing patient access. Medical Records • Scan, upload, sort, and route incoming faxes and medical records accurately. • Maintain organized electronic documentation while ensuring data integrity. Technology & Patient Support • Assist patients with portal access, digital scheduling, and telehealth readiness. • Comfortably utilize electronic health record systems and other digital tools to support efficient clinic operations. Clinic Operations • Monitor provider schedules and communicate delays or schedule changes to patients. • Coordinate patient flow with providers and clinical staff to minimize wait times. • Assist with administrative projects and operational initiatives as needed. Financial & Insurance Coordination • Insurance Verification • Verify insurance eligibility, benefits, and patient responsibility prior to appointments whenever possible. Payment Processing • Collect co-pays, deductibles, and outstanding balances. • Process payments accurately and balance daily payment reports. Compliance & Safety HIPAA Compliance • Maintain strict confidentiality of all patient health and financial information. • Follow HIPAA guidelines and all organizational privacy policies. Requirements Qualifications Education • High school diploma or equivalent required. • Additional training in healthcare administration, medical assisting, or a related field preferred. • Associate degree or healthcare certification a plus. Experience • 1–2 years of experience in a front desk, customer service, or receptionist role. • Medical office or healthcare experience strongly preferred. Technical Skills • Proficiency with Microsoft Office and general computer applications. • Experience with Athena or another electronic health record (EHR) preferred. • Comfortable learning new technology platforms, AI-enabled tools, and workflow automation systems. Curiosity and adaptability with technology are essential as AllCare continues to innovate. Preferred Knowledge • Basic understanding of medical terminology. • Familiarity with health insurance verification and patient billing processes. Core Competencies • Professional communication skills with the ability to interact confidently and compassionately with patients, providers, and colleagues. • Exceptional customer service skills with the ability to de-escalate challenging situations while maintaining professionalism and empathy. • Strong multitasking and prioritization skills in a fast-paced environment with frequent interruptions and competing priorities. • Excellent attention to detail with strong organizational and documentation skills. • Empathetic, dependable, and composed under pressure. • Self-motivated with a proactive approach to problem-solving. Our Work Environment Adaptability • We value team members who are comfortable with evolving processes, remain flexible as workflows change, and contribute positively in a dynamic clinical environment. Collaboration • You'll work closely with providers, clinical staff, operations teams, and leadership to ensure exceptional patient experiences and efficient clinic operations. Continuous Improvement • We encourage individuals who proactively identify opportunities to improve workflows, enhance patient experiences, and embrace new technologies and better ways of working. Physical Requirements • Ability to sit or stand for extended periods. • Frequent use of computers, phones, and other office equipment. • Occasional lifting of up to 20 pounds for office supplies or medical records. Why Join AllCare? • $18-$20/hr depending on experience • $500.00 sign-on bonus after 90 days • Medical, dental, and vision insurance • Paid time off and paid holidays • 401(k) with company match (if applicable) • Collaborative, patient-centered culture • Modern technology and strong administrative support • The opportunity to make a meaningful impact on the patient experience every day • AllCare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.