Job Opportunities API

Description University Physicians’ Association is seeking highly motivated and dedicated individuals to join our team as a Medical Customer Service Representative with our Revenue Cycle Management team. As a vital member of our healthcare organization, you will be delivering exceptional service to patients and providers. Your primary role will be ensuring a positive patient experience. This role requires excellent communication, strong attention to details, and a genuine desire to help others. BENEFITS INCLUDE: • Remote Work Opportunities • Casual work environment • Medical, Dental, Vision, Life, Critical Illness Insurance • FSA & HSA with employer contribution • Paid Time Off (PTO), Paid Holidays, and Sick Pay • Paid Mental Health Days • Onsite Fitness Center • Employee Assistance Program (EAP) • 401K with Company Match and Immediate Vesting Responsibilities: • Provide exceptional customer service to patients, providers, and clients • Respond promptly and professionally to high volume of incoming calls from patients • Assist with billing inquiries, payments, and payment arrangements • Research of insurance, charity, estates, other financial items • Process financial assistance applications • Overall patient account review for accuracy, following established procedures • Review accounts for outside collection agency placement and balance status • Maintain confidentiality of patient information, follow HIPAA and PCI compliance • Identify and escalate inquiries, concerns, and complaints to the appropriate personnel in a timely Candidate must be able to commute to our corporate offices located in Knoxville, TN for required on-site training period of a minimum of 90 days. Remote opportunities are available after initial training, however, some positions may also require intermittent time in the office, as needs arise. Full-Time Positions Available. Monday through Friday work week with flexible scheduling opportunities. Requirements • Medical Customer Service or call center experience preferred. • Ability to communicate professionally and effectively, both verbally and in writing. • Ability to get along with others and consistently engage in and promote positive interactions in the workplace. • Problem-solving skills and ability to remain calm under pressure • Strong interpersonal skills and ability to demonstrate empathy and compassion • Candidate must have functional knowledge of computers and programs such as Microsoft Word, Excel, and Outlook • Candidate must have basic knowledge of office equipment such as copiers, fax machine, multi-line telephone, printers, and scanners. • Ability to multitask, prioritize, and work efficiently in a fast-paced environment