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(Medi-Cal) Correspondence Phone Support, Intermediate

ecge
Companyecge
CategoryCustomer Support
LocationLong Beach, CA, United States
Remote
EmploymentNot stated
LevelMid
SalaryNot stated by the employer
Posted15 Jul 2026
Last verified10 Aug 2026
SourceEmployer ATS (oracle)
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Description
The Customer Care team is responsible to service our members to experience the upmost of care and compassion by conveying empathy and resolving all issues and helping them get back to enjoying their lives as quickly and effortlessly as possible. The Correspondence Phone Support  will report to the Operation Supervisor. In this role you will be responsible of upholding our mission of providing service worthy of our family and friends. You are empowered to provide members with peace of mind that their current issue is resolved and that none are on the horizon. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.