Job Opportunities API

Your key responsibilities will include: • Coordinating with Customer Care teams regarding deliveries, order cancellations, returns and refunds, invoice-related cases and urgent customer escalations • Managing operational activities on marketplace platforms, including shipment updates, refunds, customer messages and customer reviews • Ensuring compliance with marketplace service level agreements and monitor operational performance • Identifying recurring issues and support continuous process improvements across marketplace operations • Providing administrative and operational support to Marketplace Managers in their daily business activities What You Bring • A strong interest in e-commerce and marketplace business • Excellent communication skills in German and English; French is an advantage • Attention to detail and the ability to handle repetitive tasks • A proactive, open-minded and team-oriented mindset Availability to work approximately 1.5 hours every weekday (Monday to Friday) in the afternoon to ensure compliance with marketplace service level agreements