Job Opportunities API

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. What’s the job? We are looking for a detail-oriented Comms Builder to join Payoneer’s AI Growth & Business Technology organisation. This is a hands-on, execution-focused role: you will build the operational and transactional communications that keep our customers informed, compliant, and engaged — covering critical moments like compliance notices, risk alerts, account actions, and product updates. You will work inside Braze, Payoneer’s customer engagement platform, building campaigns and multi-step journeys across email, push, WhatsApp, SMS, and in-app channels. As part of our BizTech Ops team You will partner closely with Life Cycle Marketing team, who define strategy What You’ll Do Campaign & Canvas Build Build end-to-end campaigns and multi-step Canvas journeys in Braze across email, push, WhatsApp, SMS, and in-app channels. Configure message variants, apply entry and exit rules, and set up audience targeting and trigger conditions based on briefs provided by the strategy team. Apply Liquid personalization, conditional logic, and Connected Content to create dynamic, compliance-driven messages that respond to user attributes and real-time data. Work within approved email base layouts and design templates maintained by the BizTech Ops team. Apply and enforce Braze naming conventions, tagging standards, and asset categorization on every campaign and Canvas - mandatory for governance and reporting. Work with AI in Braze to ensure efficiency and accuracy. Data & Audience Validation Validate audience segment logic - including include/exclude filters and test vs control splits - before every handoff. Confirm segment sizes match expected populations and flag anomalies before build completion. Verify all required user attributes are correctly mapped and present in the data layer - including identifiers, locale, product flags, and cohort assignments. Content Quality & Localisation Verify that all copy is approved, Liquid variables render correctly, and fallback values are set for every personalisation token. Confirm localisation is complete across all required markets and validate special characters, encoding, and formatting for each locale. Run device, dark mode, and RTL rendering checks where applicable before handoff. Confirm UTM parameters and tracking links are consistent and correctly formatted. Handoff & Collaboration Complete the full pre-handoff build checklist - covering naming, content, data, rendering, and channel-specific items - before submitting campaigns for QA. Respond promptly to QA feedback from BizTech Ops and rework builds in Braze. Collaborate with LCM Planners to understand brief intent and translate strategy into accurate Braze builds. Flag ambiguities, data issues, or template gaps to the relevant owner early — don’t wait for QA to surface them. Who You Are Required 2+ year of hands-on experience building customer communications in Braze. Braze certificate L3 · Technical Expert + L2 · Mktg Specialist+ L1 · Practitioner Practical experience building multi-step journeys or Canvas flows, not just single-send campaigns. Working knowledge of Liquid templating for personalization, conditionals, and fal