Job Opportunities API

ISMIRA Agency actively recruiting for positions Reception for MARELLA CRUISES! Main focus of position is the efficient operation of the Reception Desk , ensuring that passengers are handled in a polite and friendly manner and that their enquiries and concerns are handled correctly and followed through to completion. Above all, maintaining an upbeat, polite, friendly and outgoing demeanor and providing a consistent level of service style for the product. Conditions: • Contract based permanent job • Free meals and accommodation on board • Medical insurance provided by employer • Work with international team members • Couples are welcome to apply • Professional growth opportunities • SHIPS SAILING AROUND THE WORLD Responsibilities: • Maintain an upbeat, polite, friendly and outgoing demeanor while providing a consistent level of service. • Maintain the reception guest log book with great detail , ensuring that any issues or comments of interest are recorded for future reference. • Communicates all guest concerns or issues to the relevant department for action and follow up. • Create AVOs for maintenance problems in guest cabins. • Issue replacement swipe cards and cabin keys. • Assist guests with onboard accounts, accepting deposits, payments and issuing refunds of remaining balances at the end of the cruise. • Register credit cards for guests for account payment. • Maintain control of their personal account and all funds received. • Balance with Chief Purser at the end of the cruise. • Assist passengers with keys for safety deposit boxes, hairdryers, postage stamps, etc., and place charges on respective onboard account. • Answer telephone calls, internal and external , and assist callers with the information requested. • Connect outside calls to the desired extension or take messages if the recipient is not available. • Perform side duties as assigned by Guest Relations Manager or Senior Receptionist. Requirements: • Fluent in written and spoken English • Minimum of 2 years of customer service related experience • Ability to lead and make decisions. • Good administrative skills. • Work with international team members. • Age starting 18 years old • Tattoos are allowed (except offensive and facial) Nationalities that we process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇦🇿 🇹🇯 🇹🇲 🇬🇪 Last updated: October 12, 2023 You can submit your Resume here by pushing APPLY TO POSITION button below If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions