Marcus by Goldman Sachs, Workforce Analyst, Birmingham

hdpc

Company	hdpc
Category	HR & Recruiting
Location	Birmingham, West Midlands, England, United Kingdom
Remote	—
Employment	Not stated
Level	Not stated
Salary	Not stated by the employer
Posted	16 Jul 2026
Last verified	12 Aug 2026
Source	Employer ATS (oracle)

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Description

Basic Qualifications

Minimum of 1 years of workforce / real-time monitoring experience in a contact centre

Proficient in Microsoft Excel

Familiarity with contact centre metrics such as AHT, ASA, and shrinkage

Preferred Qualifications

Experience with Verint Workforce systems

Experience in a retail banking environment