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Why Ryan? Global Award-Winning Culture Flexible Work Environment Generous Paid Time Off World-Class Benefits and Compensation Rapid Growth Opportunities Company Sponsored Two-Way Transportation Exponential Career Growth The Manager – Process Excellence is responsible for leading strategic and operational initiatives that drive continuous improvement, process standardization, and operational excellence across GCC locations. This role enhances productivity, quality, accuracy, turnaround time, scalability, and client experience through the application of Lean Six Sigma methodologies, data analytics, AI-enabled solutions, and automation. The position requires a technology-driven leader with expertise in digital tools, transformation initiatives, and stakeholder collaboration, working closely with Service Delivery, Technology, and Global Shared Services teams to deliver measurable business outcomes and strengthen organizational capabilities. Duties and Responsibilities People: Lead and deliver process excellence and continuous improvement initiatives across multiple practices and locations. Drive process standardization, simplification, scalability, and quality enhancement through structured methodologies. Promote a culture of continuous improvement, innovation, and data-driven decision-making. Identify and implement opportunities leveraging AI, automation, and digital tools to improve efficiency and reduce manual effort. Establish and enforce governance standards for process documentation, DMS, and QMS frameworks. Coach and mentor Process Excellence team members in project execution, process analysis, documentation, and improvement methodologies. Build organizational capability by supporting training on process standards, quality frameworks, and system adoption. Client: Partner with GCC leaders and stakeholders to enhance service delivery, operational efficiency, and client experience. Assess current-state processes, identify gaps, and implement sustainable improvements to address business needs. Identify process bottlenecks, quality issues, and rework drivers, and develop targeted improvement plans. Collaborate with stakeholders to assess training needs related to process understanding, communication, quality, and AI-enabled ways of working. Partner with Talent Effectiveness teams to design and develop capability-building and change management programs. Develop and execute change management strategies to ensure successful adoption of new processes, technologies, and tools. Collaborate with global/onshore teams to share best practices, innovation, and continuous improvement insights. Prepare and present reports on initiatives, performance metrics, risks, and business impact to leadership. Value: Lead process excellence projects to deliver measurable improvements in productivity, quality, cycle time, and cost efficiency. Define, track, and report KPIs to evaluate the effectiveness of process improvements, QMS/DMS, automation, and AI initiatives. Develop dashboards and reporting mechanisms to monitor performance, trends, and business impact. Identify risks and implement mitigation strategies to ensure successful project execution and sustained outcomes. Conduct audits to ensure compliance with quality standards and governance requirements. Design and manage Process Knowledge Tests (PKTs) to assess capability gaps and drive continuous learning. Collaborate with technology teams to enhance system integration, governance, and knowledge management. Leads and facilitates Lean Six Sigma sessions for teams to help them adapt skills to eliminate waste, streamline processes, reduce variation, improve quality, and improve overall operational efficiency. Partners with technology and business teams to evaluate, implement, and scale AI and automation opportunities while ensuring appropriate governance, adoption, and measurable impact. Drive continuous improvement initiatives focused on quality enhancement, cycle time reduction, and productivity gains. Establishes process excellence dashboards, scorecards, and reporting mechanisms to monitor project progress, efficiency gains, quality trends, adoption levels, and business impact. Education and Experience: Bachelor’s degree in a relevant field. 8+ years of experience in process excellence, consulting, shared services, financial services, operations, or transformation roles. Key Skills and Competencies: Strong analytical, problem-solving, and communication skills. Expertise in process mapping, documentation, and continuous improvement methodologies. Proven stakeholder and project management capabilities. Ability to define KPIs, analyze data, and present insights to leadership. Understanding of AI, automation, and digital transformation initiatives. Experience with QMS, DMS, knowledge management, and training programs (preferred). Lean Six Sigma certification is an advantage. Technical Skills: Proficiency in Microsoft Office Suite and collaboration tools (LMS, Zoom). Experience with process mapping tools, dashboarding/reporting tools, workflow management tools, AI-enabled productivity tools, automation platforms, and data analytics tools is preferred. Supervisory Responsibilities: Manage Process Excellence Analysts and Senior Analysts. Lead cross-functional project teams, including indirect stakeholders, to deliver outcomes. Work Environment: Standard 40+ hour workweek in a professional office environment. Hybrid work model with a minimum of three days per week in the Hyderabad office. Travel requirement up to 50%. Ryan offers outstanding opportunities to work in a dynamic, rapidly expanding tax services firm serving the world’s most respected Global 5000 companies. Our innovative work environment, accelerated growth path for high performers, competitive benefits package, and outstanding earning potential provide the most rewarding career experience available in the industry. Ryan employees are given the freedom to do their best work in the way they work best. With a clear understanding of expectations and accountabilities, our employees are given ownership of their time and flexibility to meet the demands of their professional and personal lives. Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Ryan LLC (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status). Job duties related to this role are to be conducted in a manner that adheres to privacy laws, as well as follows internal governance related to protecting confidential information and trade secrets, and to securing data and company records. Equal Employment Opportunity/Affirmative Action/Accommodation Ryan, LLC is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination. It is our policy to take all employment actions and make all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), affectional or sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, citizenship status, genetic predisposition or carrier status, disability, military status, status as a disabled or other protected veteran or any other protected status under applicable law. It is Ryan's policy to make reasonable accommodation for qualified individuals with disabilities. Please contact our People Group at 972.934.0022 or [email protected] if you are interested in applying and need assistance to submit your application, or if you are interested in a position and believe you may require a reasonable accommodation in order for you to perform its essential functions. Click here to view the entire EEO poster and supplement. Notice to Canada Candidates – In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Canadian Human Rights Act, Ryan ULC will provide accommodation, accessible formats and communication supports for the interview upon request. Ryan welcomes and encourages applications from people with disabilities. Please access our Privacy Notice in relation to this at the following link for additional information on how we protect and handle personal information. 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