Job Opportunities API

We are seeking an experienced and people‑focused individual to lead a high‑performing team responsible for settlements, aftercare, and collections within the RAC Finance Personal Finance Solutions team. This is a pivotal leadership role for someone who thrives on developing teams, improving outcomes, and balancing commercial results with exceptional member experience. The Role In this role, you will lead and inspire a team that manages the end‑to‑end, post‑approval member journey, including settlements, ongoing aftercare, and collections. You will ensure strong compliance, sustainable collections outcomes, and a consistent positive member experience, while building a culture of accountability, empathy, and high performance. Key Responsibilities • Lead, coach, and empower a team responsible for settlements, aftercare, and collections within personal finance • Drive successful performance against KPIs through clear strategy, data‑driven decision‑making, and effective leadership • Foster a strong coaching culture, with regular feedback, performance reviews, and development plans • Ensure best‑practice collections approaches that balance member outcomes with commercial objectives • Drive delinquency management strategies, including arrears control and hardship applications • Ensure compliance with relevant legislation, policies, and responsible lending and collections frameworks • Champion continuous improvement initiatives and contribute to RAC Finance’s strategic goals. About You You are a confident and empathetic leader with a proven ability to lead collections or credit‑focused teams. You bring a strong understanding of personal finance collections and are passionate about developing people while delivering results. You will have: • Tertiary qualification in credit management (Cert IV desirable). • Proven experience in personal finance, debt management, collections and retention strategies • A track record of coaching and developing teams to achieve sustainable performance • Excellent communication skills, with the ability to lead difficult conversations confidently and fairly • In-depth knowledge of the National Credit Code, privacy legislation, and financial hardship processes • Ability to role model strong leadership behaviours, resilience, and accountability in a fast‑paced environment Why Join Us? • Be part of a values-driven organisation committed to member satisfaction • Lead an established, purpose‑driven team with real impact on customer outcomes • Competitive salary and benefits package • Play a key role in shaping collections strategy and team culture • Opportunities for career progression and leadership development • Supportive environment that values ethical collections and high‑quality leadership Ready to make an impact? Apply now and help us deliver exceptional personal finance solutions to our members! BetterJourneysRAC LI-ER1