Job Opportunities API

Weekly outpatient therapy isn't always enough, and a trip to the ER isn't the only answer. Patients and their families rely on Compass Health Center when in crisis – every day, we help people overcome depression, anxiety, suicidality, obsessions/compulsions, trauma, chronic pain, and other obstacles in order for our patients to live freely. About This Role   As the largest provider of PHP/IOP programs and psychiatric services in Illinois, Compass Health Center is one of the fastest-growing behavioral health organizations in the country. We are thrilled to expand our exceptionally innovative and highly distinguished programs that redefine our industry and raise the standard for comprehensive care.       Launching in early 2027, our newest location in Falls Church, VA, will be home to top local talent in behavioral health care. This interdisciplinary team of trailblazers will build our adolescent and adult programs from the ground up alongside the leadership of well-established clinicians and doctors working in PHP/IOP behavioral health care for the past decade.    As we prepare to open our Falls Church facility, we are seeking an experienced Manager of Operations to join us. This role will work collaboratively with leadership and frontline staff to provide high quality, patient experiences and effective business practices.    What You’ll Do:      Manage critical operational departments including: Facilities, IT/desktop support, Patient Administration/Registration/Scheduling, Patient Experience, Business Operations   Reporting to the Director of Operations and Clinical Services, this position will manage a team of 5-10 FTEs:    The IT team (~1 desktop support technician) will report centrally through corporate headquarters, but will be locally managed   The Patient Administration team (Patient Care Coordinators, Patient Advocates/Financial Counselors and Schedulers) will report directly to the Director. These functions will be centrally supported (dotted-line reporting structure) for legal paperwork, financial policies, etc.   Patient Experience and Business Operations functions will be the responsibility of the Director of Operations, but will have support from central departments (for example, Patient Satisfaction survey is run out of corporate, but the Director will partner with the corporate team on improvement efforts)   Lead cross-departmental projects by working collaboratively with clinical and operations teams   Ensure efficient and effective new and return patient flow   Support the VP and Site Leader and the Director of Operations and Clinical Services with project management support, data analytics and reporting   Lead technology enablement projects that improve our staff and patient experience. (For example, process mapping to streamline an EHR process flow).  Ability to pick up new systems quickly is important as is the ability to “translate” the technology to the end-user in a digestible format   Coordinates office supplies; responsible for ordering, stocking, organizing and tracking deliveries for office and kitchen supplies.   Coordinates and facilitates onsite deliveries and works with appropriate vendors for ongoing needs.   Assists in improving process whereby leaders and staff can obtain supplies in a timely manner.   Respond to maintenance tickets in a timely manner   Coordinates site specific office furniture and works with appropriate leadership team members for ongoing needs.   Coordinates with finance department to reconcile invoices, track payments, receipts and process invoices.   Oversees onsite maintenance visits.   Ensures comfortable office/facility working environments; including thermostat adjustments and updating fa